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EXDOC Service Status

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The Services Status page provides you with reguarly updated advice of any issues which may affect your EXDOC service.

You can check on any current system disruptions or planned upgrades.

When a significant unscheduled disruption occurs, the EXDOC Helpdesk will aim to post information on this page within 15 minutes of being notified and provide regular updates until the service is restored.

The information on this page is current as at Saturday, 29 February 2020 8:59 PM AUS Eastern Daylight Time. For the latest Service Status Updates, regularly refresh this page.

Issues

Resolved Issues

 Current Status  |  Planned Upgrades
SeverityCategory
Internet Email Communications displays a Red light. A red light means there is a major or widespread problem with no communications available for some/all users. Internet Email Communications View Details
Type of informationDescription
  Service Disruption Started: Tuesday, 20 December 2005 3:40:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 20 December 2005 4:10:00 PM AUS Eastern Daylight Time
  Last Updated: Tuesday, 20 December 2005 4:14:01 PM AUS Eastern Daylight Time
  Client Impact: Internet experincing problems, all internet communication with EXDOC is not working
  Service Disruption Started: Thursday, 22 December 2005 4:15:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 22 December 2005 4:30:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 22 December 2005 4:33:52 PM AUS Eastern Daylight Time
  Client Impact: We are currently experiencing an issue with an EXDOC server. Email will be slow during this period so EXDOC messaging will be taking longer than usual for Internet Email users
  Service Disruption Started: Tuesday, 3 January 2006 12:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 4 January 2006 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Thursday, 5 January 2006 8:38:21 AM AUS Eastern Daylight Time
  Client Impact: Current delays of between at least an hour for messages into EXDOC.

  Service Disruption Started: Tuesday, 14 February 2006 11:30:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 14 February 2006 5:30:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 16 February 2006 2:50:00 PM AUS Eastern Daylight Time
  Client Impact: We are currently experiencing significant delays with Internet communications, we are currently investigating this issue.
  Service Disruption Started: Friday, 17 March 2006 10:30:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Friday, 17 March 2006 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Friday, 31 March 2006 11:28:27 AM AUS Eastern Daylight Time
  Client Impact: It appears the prblem has now been resloved, please contact the EXDOC Helpdesk with any further issues
  Service Disruption Started: Thursday, 27 April 2006 12:20:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Thursday, 27 April 2006 1:00:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 27 April 2006 1:00:09 PM AUS Eastern Standard Time
  Client Impact: There is currently a problem with Internet communications affecting communications with EXDOC and Customs, were are currently investigating this issue
  Service Disruption Started: Thursday, 25 May 2006 1:35:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Thursday, 25 May 2006 7:00:00 PM AUS Eastern Standard Time
  Last Updated: Friday, 26 May 2006 9:43:10 AM AUS Eastern Standard Time
  Client Impact: There is currently a problem affecting messages into and out of EXDOC, messages are being received and processed but there can be up to a 4 hour delay
  Service Disruption Started: Tuesday, 30 May 2006 9:30:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Tuesday, 30 May 2006 10:30:00 PM AUS Eastern Standard Time
  Last Updated: Monday, 29 May 2006 10:20:14 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Internet Email communications are not available due to scheduled maintenance on the AQIS systems
  Service Disruption Started: Friday, 9 June 2006 10:30:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Friday, 9 June 2006 12:25:00 PM AUS Eastern Standard Time
  Last Updated: Friday, 9 June 2006 12:27:14 PM AUS Eastern Standard Time
  Client Impact: We are currently experiencing significant delays with Email communications, we are currently investigating this issue
  Service Disruption Started: Tuesday, 3 October 2006 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 3 October 2006 8:30:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 28 September 2006 9:59:11 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: There will be no internet email communications available for the duration of this outage due to planned maintenance on the AQIS servers
  Service Disruption Started: Friday, 6 October 2006 11:30:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Friday, 6 October 2006 1:00:00 PM AUS Eastern Daylight Time
  Last Updated: Friday, 6 October 2006 5:02:28 PM AUS Eastern Daylight Time
  Client Impact: There appears to be an issue with Internet Email communication causing delays in messaging, we will advise when we have further
  Service Disruption Started: Thursday, 12 October 2006 9:30:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 12 October 2006 2:25:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 12 October 2006 2:25:46 PM AUS Eastern Daylight Time
  Client Impact: There are currently significant delays with Internet email communications with EXDOC, we are currently investigating this issue and will advise when we have further.
  Service Disruption Started: Tuesday, 24 October 2006 8:20:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 24 October 2006 9:15:00 AM AUS Eastern Daylight Time
  Last Updated: Tuesday, 24 October 2006 9:15:03 AM AUS Eastern Daylight Time
  Client Impact: There are currently no communications available for Internet Email clients with EXDOC, we are investigating this issue and will advise when we have further
  Service Disruption Started: Monday, 30 April 2007 9:55:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 30 April 2007 11:15:00 PM AUS Eastern Standard Time
  Last Updated: Monday, 30 April 2007 11:15:11 AM AUS Eastern Standard Time
  Client Impact: There is currently no communications available for EXDOC SMTP clients, thereare also no communications between EXDOC and Customs. We will advise when we have further
  Service Disruption Started: Wednesday, 11 July 2007 9:30:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 11 July 2007 10:15:00 AM AUS Eastern Standard Time
  Last Updated: Wednesday, 11 July 2007 10:17:32 AM AUS Eastern Standard Time
  Client Impact: There is currently no communication available for Internet Email users, we are investigating this issue and will advise when we have further
  Service Disruption Started: Wednesday, 8 August 2007 4:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 8 August 2007 6:00:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 9 August 2007 9:31:33 AM AUS Eastern Standard Time
  Client Impact: There is currently a 15-20 minute delay in EXDOC messaging, we are currently investigating this issue and will advise when we have further.
  Service Disruption Started: Wednesday, 29 August 2007 1:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 29 August 2007 4:30:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 30 August 2007 9:11:52 AM AUS Eastern Standard Time
  Client Impact: We are currently experiencing delays with messaging into and out of EXDOC. We are investigating this issue and will advise when we have further
  Service Disruption Started: Tuesday, 9 October 2007 12:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 9 October 2007 1:25:00 PM AUS Eastern Daylight Time
  Last Updated: Tuesday, 9 October 2007 1:29:22 PM AUS Eastern Daylight Time
  Client Impact: There are currently issues with Internet Email communications, no messages that are sent to EXDOC by internet email users are being received, we are investigating this issue and we will advise when we have further
  Service Disruption Started: Friday, 19 October 2007 1:15:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Friday, 19 October 2007 2:00:00 PM AUS Eastern Daylight Time
  Last Updated: Wednesday, 7 November 2007 10:48:37 AM AUS Eastern Daylight Time
  Client Impact: There are currently issues with communications with EXDOC, we are investigating this issue and will provide updates as we receive them
  Service Disruption Started: Saturday, 8 December 2007 6:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Saturday, 8 December 2007 8:47:00 AM AUS Eastern Daylight Time
  Last Updated: Sunday, 9 December 2007 7:59:45 AM AUS Eastern Daylight Time
  Client Impact: Outgoing Internet messaging disrupted -Helpdesk able to provide RFP and Permit Nbr details
  Service Disruption Started: Sunday, 9 December 2007 5:30:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 9 December 2007 10:30:00 AM AUS Eastern Daylight Time
  Last Updated: Monday, 10 December 2007 9:50:50 AM AUS Eastern Daylight Time
  Client Impact: No messages in or out of EXDOC - IT staff investigating
  Service Disruption Started: Tuesday, 11 December 2007 4:30:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 11 December 2007 8:30:00 AM AUS Eastern Daylight Time
  Last Updated: Tuesday, 11 December 2007 9:04:25 AM AUS Eastern Daylight Time
  Client Impact: Widespread disruptions with EXDOC & Customs messaging.
  Service Disruption Started: Tuesday, 11 December 2007 8:30:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 11 December 2007 2:00:00 PM AUS Eastern Daylight Time
  Last Updated: Friday, 14 December 2007 9:26:40 AM AUS Eastern Daylight Time
  Client Impact: Some delays in message transmission - Call helpdesk for further advice.
  Service Disruption Started: Friday, 18 April 2008 4:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Friday, 16 May 2008 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Friday, 16 May 2008 2:34:01 PM AUS Eastern Standard Time
  Client Impact: There is currently an issue with communications for EXDOC EDI users who have Telstra Bigpond email addresses. In some cases significant delays are being experienced in receiving replies from EXDOC, in some cases a number of hours.

We are investigating this issue and will advise when we have further
  Service Disruption Started: Tuesday, 9 December 2008 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 9 December 2008 10:30:00 PM AUS Eastern Daylight Time
  Last Updated: Tuesday, 9 December 2008 11:02:05 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: No communication with the EXDOC system will be available due to planned upgrades to AQIS servers for the duration of this outage
  Service Disruption Started: Tuesday, 24 March 2009 1:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 24 March 2009 9:30:00 AM AUS Eastern Daylight Time
  Last Updated: Tuesday, 24 March 2009 9:37:52 AM AUS Eastern Daylight Time
  Client Impact: Due to a hardware failure there is currently no communication available with the EXDOC system, clients with urgent shipments should refer to program contingency arrangements.

Updates will be provided as they are received.
  Service Disruption Started: Monday, 25 May 2009 12:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 25 May 2009 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Friday, 5 June 2009 11:20:38 AM AUS Eastern Standard Time
  Client Impact: There are indentified issues with email communications with the EXDOC system which IT Production Support are currently working to rectify, considerable delays are being experieinced with responses to messages, we will advise when we have further
  Service Disruption Started: Friday, 19 June 2009 12:17:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Friday, 19 June 2009 3:50:00 PM AUS Eastern Standard Time
  Last Updated: Friday, 19 June 2009 3:50:57 PM AUS Eastern Standard Time
  Client Impact: We are currently experiencing issues with incoming messages into the EXDOC system, we are currently investigating these issues and will advise when we have further.
  Service Disruption Started: Friday, 10 July 2009 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Friday, 10 July 2009 11:59:00 PM AUS Eastern Standard Time
  Last Updated: Friday, 10 July 2009 2:08:58 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Due to scheduled system maintenance messaging will be unavailable with the EXDOC system between 8:00pm and 12:00am, no messages into or replies from EXDOC will be unavailable during this outage.
  Service Disruption Started: Tuesday, 3 November 2009 9:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 3 November 2009 11:59:00 PM AUS Eastern Daylight Time
  Last Updated: Monday, 2 November 2009 12:01:58 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Email communications will be unavailable for the duration of this outage which is due to scheduled system maintenance, messages will queue and process when the system is back up.

Urgent shipments should refer to program contingency arrangements
  Service Disruption Started: Wednesday, 16 December 2009 12:30:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 16 December 2009 4:00:00 PM AUS Eastern Daylight Time
  Last Updated: Wednesday, 13 January 2010 11:23:57 AM AUS Eastern Daylight Time
  Client Impact: There is currently no Internet Email communication available with AQIS due to issues with the AQIS Data Centre, we will advise when we have further.
  Service Disruption Started: Thursday, 22 April 2010 11:59:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Friday, 23 April 2010 6:00:00 AM AUS Eastern Standard Time
  Last Updated: Tuesday, 20 April 2010 3:10:35 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: There will be an outage sometime between 11:59pm on Thursday the 22nd and 6am Friday morning. The outage will be for 20 minutes. It will affect Internet access and DAFF in-coming and out-going e-mails.

  Service Disruption Started: Saturday, 21 April 2012 4:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 22 April 2012 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Thursday, 10 May 2012 11:46:21 AM AUS Eastern Standard Time
  Client Impact: Delay in EXDOC outbound messaging. Some messages being received but some exporters experiencing significant delays. IT staff investigating.
  Service Disruption Started: Monday, 25 March 2013 12:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 25 March 2013 6:00:00 PM AUS Eastern Daylight Time
  Last Updated: Tuesday, 9 April 2013 9:54:31 AM AUS Eastern Standard Time
  Client Impact: Significant Delays in RFP messaging - delays of around 2 hours being experienced by some users. Issue being worked on but estimated time to resolve not yet known.
  Service Disruption Started: Saturday, 27 April 2013 9:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 28 April 2013 5:00:00 AM AUS Eastern Standard Time
  Last Updated: Friday, 19 April 2013 11:28:19 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Scheduled maintenance work to be undertaken by the Department which will impact communications with the EXDOC system. RFP messages will queue during the outage and will automatically process once communications are restored.
  Service Disruption Started: Monday, 13 May 2013 12:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 13 May 2013 6:00:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 27 June 2013 11:18:22 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: The details in the email address between third pary software and EXDOC have changed from AQIS to DAFF

If you are not receiving messages back from EXDOC pleae contact your software provider for advice on how to update your communication email details.
  Service Disruption Started: Saturday, 27 July 2013 7:30:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Saturday, 27 July 2013 2:30:00 PM AUS Eastern Standard Time
  Last Updated: Tuesday, 6 August 2013 10:25:52 AM AUS Eastern Standard Time
  Client Impact: Delays of approx an hour being experienced by some users. Work to resolve delays is underway. ETA unknown
  Service Disruption Started: Thursday, 26 December 2013 12:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 30 December 2013 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Friday, 3 January 2014 10:41:23 AM AUS Eastern Daylight Time
  Client Impact: The EXDOC out of hours phone is failing to divert to voice mail and clients are unable to hear the on call officer.

Please dial 0417 214 073 in the meantime and/or send an email to the EXDOC helpdesk for urgent issues.
  Service Disruption Started: Thursday, 16 January 2014 2:30:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Friday, 17 January 2014 3:00:00 AM AUS Eastern Daylight Time
  Last Updated: Friday, 17 January 2014 6:38:41 AM AUS Eastern Daylight Time
  Client Impact: Inbound and outbound emails are delayed and EXDOC communications are currently unavailable.

Expected time to resolve is unknown.
  Service Disruption Started: Thursday, 8 January 2015 7:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 8 January 2015 2:00:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 8 January 2015 3:20:33 PM AUS Eastern Daylight Time
  Client Impact: Significant Delays in RFP messaging - delays of around an hour being experienced by some users. Some messages transmitting without any delays. Call Helpdesk if you have not had a response to your RFP transmission for over 30 minutes.
  Service Disruption Started: Tuesday, 24 November 2015 4:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 25 November 2015 2:00:00 AM AUS Eastern Daylight Time
  Last Updated: Friday, 27 November 2015 9:39:38 AM AUS Eastern Daylight Time
  Client Impact: Messages into EXDOC are delayed and Message turn around times are approximately 60 to 90 minutes. RFP details will eventually be returned and messages do not need to be resent. Estimated time to resolve is unknown at this stage.
  Service Disruption Started: Monday, 14 December 2015 12:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 14 December 2015 12:00:00 PM AUS Eastern Daylight Time
  Last Updated: Wednesday, 23 December 2015 12:00:15 PM AUS Eastern Daylight Time
  Client Impact: As a result of the EXDOC upgrade overnight, it appears that some clients were not advised that they would require a change to their interface software packages. If you are not receiving responses from EXDOC, please contact your software provider for further advice.
  Service Disruption Started: Friday, 7 April 2017 11:20:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Saturday, 8 April 2017 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Monday, 10 April 2017 8:35:53 AM AUS Eastern Standard Time
  Client Impact: The Department of Agriculture and Water Resources is currently experiencing network issues. This is causing intermittent messaging issues through the EXDOC system.
  Service Disruption Started: Tuesday, 29 August 2017 8:45:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Tuesday, 29 August 2017 5:00:00 PM AUS Eastern Standard Time
  Last Updated: Wednesday, 30 August 2017 11:56:01 AM AUS Eastern Standard Time
  Client Impact: The Department of Agriculture experienced email issues. The issue has now been resolved but as a result message may be delayed in returning.
  Service Disruption Started: Thursday, 20 September 2018 1:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Thursday, 20 September 2018 2:00:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 20 September 2018 2:01:21 PM AUS Eastern Standard Time
  Client Impact: The Department is currently experiencing problems with incoming and outgoing emails. Which is impacting the delivery of messages to the EXDOC system. This issue is being worked on as a priority.
  Service Disruption Started: Wednesday, 10 July 2019 9:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 10 July 2019 3:30:00 PM AUS Eastern Standard Time
  Last Updated: Wednesday, 10 July 2019 3:52:42 PM AUS Eastern Standard Time
  Client Impact: Some clients maybe be experiencing delays in responses from EXDOC. This is to do with an email delays across the department. These delays if they occur can be from 30 mins to 1 hour. This is issue is being investigated as a priority.
  Close Details
SeverityCategory
DAFF & Customs Link displays a Red light. A red light means there is a major or widespread problem with no communications available for some/all users. DAFF & Customs Link View Details
Type of informationDescription
  Service Disruption Started: Tuesday, 13 December 2005 1:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 13 December 2005 2:00:00 AM AUS Eastern Daylight Time
  Last Updated: Thursday, 14 February 2013 1:30:38 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Customs will be unavailable for all Air, Sea Cargo, EXIT and Intercept processing
  Service Disruption Started: Friday, 16 December 2005 5:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Friday, 16 December 2005 7:45:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 14 February 2013 1:30:38 PM AUS Eastern Daylight Time
  Client Impact: No messages sent from EXDOC were being received by Customs
  Service Disruption Started: Friday, 9 June 2006 10:25:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Friday, 9 June 2006 12:25:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 14 February 2013 1:30:38 PM AUS Eastern Daylight Time
  Client Impact: There are currently no communications available between EXDOC and Customs, we are investigating this issue and will advise of any developments
  Service Disruption Started: Sunday, 2 December 2007 8:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 2 December 2007 2:30:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 14 February 2013 1:30:38 PM AUS Eastern Daylight Time
  Client Impact: Disruptions to EXDOC & Customs Messaging - IT staff working to resolve ASAP.
  Service Disruption Started: Wednesday, 14 October 2009 12:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 14 October 2009 4:00:00 AM AUS Eastern Daylight Time
  Last Updated: Thursday, 14 February 2013 1:30:38 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Customs will be conducting scheduled maintenance on the link between AQIS and Customs on the 14th of October between midnight and 4:00am Canberra time, messages sent to the ICS during this outage will queue and process when the link is re-established.

Urgent shipments during this time should refer to program contingency arrangements

EXDOC and the ICS will be available for the duration of the outage.
  Service Disruption Started: Saturday, 13 August 2011 1:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Saturday, 13 August 2011 4:00:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 14 February 2013 1:30:38 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that messaging between AQIS and Customs will be unavailable for a 4 hour period from 13.00 AEST on Saturday 13 August 2011.
From 13.00 until 17.00 AEST on Saturday afternoon, cargo status changes performed in AQIS systems will not be reflected in ICS, and consignments lodged or amended in ICS will not appear in AQIS systems. Messages for any processing performed during this period will flow through to the appropriate system at the end of the outage period.
  Service Disruption Started: Sunday, 2 October 2011 12:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 2 October 2011 5:00:00 AM AUS Eastern Daylight Time
  Last Updated: Thursday, 14 February 2013 1:30:38 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: ICS Outage Notification
Upcoming Scheduled Outages in a Non Standard Cargo Window
Sunday 2 October 2011
Please be advised that the ICS will be unavailable in the early hours of the morning.
To facilitate the change for Daylight Saving, an outage will be necessary from 00:00 AEST to 05:00 AEDT on Sunday 2 October.
Industry clients should make arrangements to have cargo cleared outside of these hours.
  Service Disruption Started: Saturday, 15 October 2011 11:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 16 October 2011 5:00:00 AM AUS Eastern Daylight Time
  Last Updated: Thursday, 14 February 2013 1:30:38 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: ICS Outage Notification
Upcoming Scheduled Outages in a Non Standard Cargo Window
Saturday 15 to Sunday 16 October 2011
Please be advised that the ICS will be unavailable in the early hours of the morning.
The outage on October 15/16 will be from 23.00 AEDT Saturday night until 05.00 AEDT Sunday morning and is necessary for upgrading system software.
Industry clients should make arrangements to have cargo cleared outside of these hours.
  Service Disruption Started: Wednesday, 27 June 2012 12:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 27 June 2012 4:00:00 AM AUS Eastern Standard Time
  Last Updated: Thursday, 14 February 2013 1:30:38 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: The existing Type 3 digital certificate (i.e. the public key) used by the Australian Customs and Border Protection Service will expire on Wednesday 27 June 2012 and Customs and Border Protection will be 'rolling over' to a newly issued certificate on this date. This means that users who send messages to the ICS (in both Industry Test and Production), using Electronic Data Interchange (EDI) software, need to rollover to the new Customs and Border Protection certificate.
This work will be happening between 00:01 and 04:00 and may result in delays to messages of up to 8 hours.
  Service Disruption Started: Sunday, 12 August 2012 6:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 12 August 2012 6:00:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 14 February 2013 1:30:38 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Users may experience up to a 1 hour service interruption somwhere between 6am and 6pm this Sunday between EXDOC and Customs ICS due to network maintenance.
  Service Disruption Started: Saturday, 22 September 2012 11:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 24 September 2012 11:30:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 14 February 2013 1:30:38 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: There is currently a 4 hour delay in messages back from customs due to the below upgrade.

please contact 02 6275 6100 for Urgent EDN Clearance.

Customs ICS will be unavailable through EXDOC.

Downtime due to planned maintenance: 11.00PM on Saturday 22nd September until 5.00AM on Sunday 23rd September AEDT

Messages are expected to queue and process once back up
.

Urgent EDN Clearance (02) 6275 6100
  Service Disruption Started: Monday, 24 September 2012 6:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 24 September 2012 11:30:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 14 February 2013 1:30:38 PM AUS Eastern Daylight Time
  Client Impact: There is still a delay with customs messages returning to EXDOC of approximately 5 Hours

Please contact 02 6275 6100 for Urgent EDN Clearance.
  Service Disruption Started: Saturday, 24 May 2014 1:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Saturday, 24 May 2014 9:30:00 PM AUS Eastern Standard Time
  Last Updated: Saturday, 24 May 2014 9:44:52 PM AUS Eastern Standard Time
  Client Impact: The EXDOC system is currently unable to gain EDN's through ICS. This issue is being investigated but there is currently no time frame for its completion and return to normal.
  Service Disruption Started: Friday, 27 February 2015 4:30:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 2 March 2015 4:00:00 PM AUS Eastern Daylight Time
  Last Updated: Monday, 2 March 2015 4:16:45 PM AUS Eastern Daylight Time
  Client Impact: Delays between EXDOC and the Customs ICS system, appear to be resolved. As a result of ICS correcting email issues.
  Service Disruption Started: Sunday, 27 September 2015 2:30:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 28 September 2015 8:30:00 AM AUS Eastern Standard Time
  Last Updated: Monday, 28 September 2015 8:28:12 AM AUS Eastern Standard Time
  Client Impact: Some clients are currently experiencing delays in gaining EDN's through the EXDOC. The delays vary from 1 to 3 hours.
  Close Details
SeverityCategory
EXDOC System displays a Red light. A red light means there is a major or widespread problem with no communications available for some/all users. EXDOC System View Details
Type of informationDescription
  Service Disruption Started: Thursday, 22 December 2005 5:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 22 December 2005 10:00:00 PM AUS Eastern Daylight Time
  Last Updated: Friday, 23 December 2005 8:47:08 AM AUS Eastern Daylight Time
  Client Impact: A Power failure in the AQIS computer room, no communication with EXDOC was possible for EXDOC clients
  Service Disruption Started: Monday, 30 January 2006 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 30 January 2006 8:30:00 PM AUS Eastern Daylight Time
  Last Updated: Monday, 30 January 2006 4:58:59 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: All communication with EXDOC will be unavailabe from 8:00pm - 8:30pm for scheduled maintenance, if you experience any issues after this time please call the EXDOC Helpdesk
  Service Disruption Started: Wednesday, 22 February 2006 2:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 22 February 2006 4:30:00 PM AUS Eastern Daylight Time
  Last Updated: Wednesday, 22 February 2006 4:44:18 PM AUS Eastern Daylight Time
  Client Impact: Due to an issue with an external service provider communications between AQIS Brisbane and the Canberra Central Office are currently unavailable
  Service Disruption Started: Wednesday, 1 March 2006 3:17:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 1 March 2006 4:45:00 PM AUS Eastern Daylight Time
  Last Updated: Wednesday, 1 March 2006 5:14:34 PM AUS Eastern Daylight Time
  Client Impact: EXODC is currently experiencing widespread problems with incoming and outgoing messages, we are in the process of trying to resolve these issues
  Service Disruption Started: Tuesday, 7 March 2006 12:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 7 March 2006 3:55:00 PM AUS Eastern Daylight Time
  Last Updated: Tuesday, 7 March 2006 3:55:20 PM AUS Eastern Daylight Time
  Client Impact: We are currently investigating a problem that results in some email messages being delayed by as much as 2 hours. We are working on this issue and are trying to minimise the delay.
  Service Disruption Started: Sunday, 21 May 2006 10:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 21 May 2006 10:30:00 AM AUS Eastern Standard Time
  Last Updated: Friday, 19 May 2006 2:38:18 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable for 30 minutes due to an upgrade to an external server
  Service Disruption Started: Monday, 29 May 2006 1:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 29 May 2006 3:34:00 PM AUS Eastern Standard Time
  Last Updated: Monday, 29 May 2006 3:35:54 PM AUS Eastern Standard Time
  Client Impact: There are currently significant delays in EXDOC messaging, we are investigating the cause of this issue and will provide updates as they occur
  Service Disruption Started: Tuesday, 15 August 2006 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Tuesday, 15 August 2006 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Tuesday, 15 August 2006 10:16:27 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please be adivsed there will be no communication available with EXDOC between 8:00 pm and midnight as EXDOC is being bought down for scheduled maintenance, if you experience any issues outside of these hours please contact the EXDOC Helpdesk
  Service Disruption Started: Friday, 6 October 2006 5:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Friday, 6 October 2006 5:45:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 12 October 2006 10:40:31 AM AUS Eastern Daylight Time
  Client Impact: We are currently experiencing issues with communications with EXDOC, we will advise when we have further
  Service Disruption Started: Tuesday, 17 October 2006 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 17 October 2006 1:00:00 AM AUS Eastern Daylight Time
  Last Updated: Friday, 8 September 2006 8:55:32 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable due to planned maintenance on the AQIS servers, we apologise for any inconvenience
  Service Disruption Started: Wednesday, 1 November 2006 3:30:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 1 November 2006 4:45:00 PM AUS Eastern Daylight Time
  Last Updated: Wednesday, 1 November 2006 4:44:12 PM AUS Eastern Daylight Time
  Client Impact: There is currently a major problem with EXDOC processing RFP's, we are investigating this issue and will advise when we have further
  Service Disruption Started: Monday, 18 December 2006 2:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 18 December 2006 3:00:00 PM AUS Eastern Daylight Time
  Last Updated: Tuesday, 9 January 2007 10:17:45 AM AUS Eastern Daylight Time
  Client Impact: We are currently experiencing problems with EXDOC messages, we are investigating this issue and will advise when we have fiurther
  Service Disruption Started: Wednesday, 17 January 2007 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 17 January 2007 12:00:00 PM AUS Eastern Daylight Time
  Last Updated: Monday, 22 January 2007 10:25:24 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Scheduled maintenance - EXDOC System will not be available between 8pm and midnight
  Service Disruption Started: Monday, 22 January 2007 1:20:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 22 January 2007 1:21:00 PM AUS Eastern Daylight Time
  Last Updated: Monday, 22 January 2007 1:54:36 PM AUS Eastern Daylight Time
  Client Impact: We are currently experiencing issues with the EXDOC system, we will advise when we have further
  Service Disruption Started: Tuesday, 3 July 2007 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 4 July 2007 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Monday, 2 July 2007 12:51:32 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailabe between 8:00 pm and 12:00 am on Tuesday the 3rd of July 2007 due to system maintenance
  Service Disruption Started: Tuesday, 31 July 2007 9:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 1 August 2007 9:00:00 AM AUS Eastern Standard Time
  Last Updated: Thursday, 2 August 2007 1:32:51 PM AUS Eastern Standard Time
  Client Impact: There are currently some issues being experienced with responses to clients from EXDOC. Clients who are awaiting responses should contact the EXDOC Helpdesk for assistance on 02 6272 4700 (non meat) or 02 6272 4800 (meat)

We will advise when we have further information on this issue.
  Service Disruption Started: Thursday, 9 August 2007 10:30:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Thursday, 9 August 2007 11:30:00 AM AUS Eastern Standard Time
  Last Updated: Wednesday, 29 August 2007 12:14:51 PM AUS Eastern Standard Time
  Client Impact: We are curently experiencing some delays with messages coming into EXDOC, we are currently investigating this issue and will advise when we have further
  Service Disruption Started: Wednesday, 7 November 2007 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 7 November 2007 8:30:00 PM AUS Eastern Daylight Time
  Last Updated: Wednesday, 7 November 2007 10:46:57 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable 7 November 2007 between the hours of 8.00 pm and 8.30 pm due to planned upgrades.
  Service Disruption Started: Tuesday, 4 December 2007 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 4 December 2007 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Tuesday, 4 December 2007 4:59:32 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Some EXDOC disruptions may be experienced due to scheduled system maintenance between 8:00pm and 12:00pm.

Please note the EXDOC out-of-hours officer will be unable to assist with any system issues during this period
  Service Disruption Started: Wednesday, 26 December 2007 8:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 26 December 2007 11:59:00 PM AUS Eastern Daylight Time
  Last Updated: Monday, 24 December 2007 2:07:25 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable due to the relocation of Canberra servers to the new Central Office Building, clients should refer to their individual commodity contingency arrangements for urgent issues.

If manual certification is required please contact the relevant commodity on the following numbers

Meat - Ben Ryan 0409 669 681
Dairy - Faye Mclarty 0418 545 523
Fish - Enzina Belmonte 6272 5850
Grain - Bev Beacham 0409 904 241
Horticulture - Bev Beacham 0409 904 241
Wool, Skins and Hides - Ben Ryan 0409 669 681
  Service Disruption Started: Friday, 1 February 2008 3:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Friday, 1 February 2008 3:25:00 PM AUS Eastern Daylight Time
  Last Updated: Friday, 1 February 2008 3:23:49 PM AUS Eastern Daylight Time
  Client Impact: We are currently experiencing issues with messages into and out of EXDOC. We will advise when we have further.
  Service Disruption Started: Tuesday, 25 March 2008 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 25 March 2008 10:00:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 20 March 2008 4:37:06 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Please be advised EXDOC is unavailable due to scheduled maintenance, if you experience any issues outside the maintenance window please contact the EXDOC helpdesk.
  Service Disruption Started: Wednesday, 16 July 2008 5:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 16 July 2008 9:00:00 AM AUS Eastern Standard Time
  Last Updated: Friday, 18 July 2008 10:42:35 AM AUS Eastern Standard Time
  Client Impact: There is currently no communication available with the EXDOC system, we are investigating this issue and update the statsu as information becomes available
  Service Disruption Started: Thursday, 9 October 2008 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 9 October 2008 10:00:00 PM AUS Eastern Daylight Time
  Last Updated: Friday, 3 October 2008 3:43:00 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailble for the duration of this outage to allow upgrades to be made to the network, please refer to commodity contingency arrangements for urgent shipments
  Service Disruption Started: Friday, 24 October 2008 2:44:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Friday, 24 October 2008 4:15:00 PM AUS Eastern Daylight Time
  Last Updated: Friday, 24 October 2008 5:12:57 PM AUS Eastern Daylight Time
  Client Impact: There are currently delays with messaging with the EXDOC system, were are currently investigating this issue and will advise when we have further.
  Service Disruption Started: Friday, 31 October 2008 2:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Friday, 31 October 2008 4:55:00 PM AUS Eastern Daylight Time
  Last Updated: Friday, 31 October 2008 4:56:00 PM AUS Eastern Daylight Time
  Client Impact: We are currently experiencing delays in messaging with the EXDOC system, we are currently investigating this issue and we will advise when we have further
  Service Disruption Started: Tuesday, 16 December 2008 7:30:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 16 December 2008 11:30:00 PM AUS Eastern Daylight Time
  Last Updated: Tuesday, 16 December 2008 2:04:45 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable due to scheduled system maintenance between 7:00pm and 11:30pm Canberra time. For urgent shipments please refer to program contingency arrangements
  Service Disruption Started: Wednesday, 17 December 2008 7:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 17 December 2008 9:00:00 PM AUS Eastern Daylight Time
  Last Updated: Tuesday, 16 December 2008 2:04:13 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable due to scheduled system maintenance between 7:00pm and 9:00pm Canberra time. For urgent shipments please refer to program contingency arrangements
  Service Disruption Started: Friday, 19 December 2008 11:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Friday, 19 December 2008 4:00:00 PM AUS Eastern Daylight Time
  Last Updated: Saturday, 20 December 2008 4:15:40 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: We are currently experiencing major issues with messaging into the EXDOC system, we will advise when we have further
  Service Disruption Started: Tuesday, 13 January 2009 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 13 January 2009 11:00:00 PM AUS Eastern Daylight Time
  Last Updated: Monday, 12 January 2009 11:50:05 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be intermittently unavailable between 8:00pm and 11:00pm due to planned upgrades, if your matter is urgent please refer to your programs contingency arrangements
  Service Disruption Started: Tuesday, 3 March 2009 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 3 March 2009 10:00:00 PM AUS Eastern Daylight Time
  Last Updated: Tuesday, 3 March 2009 5:14:13 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: System upgrade work during routine scheduled maintenance window - will be disruptions and message delays until after 10:00pm (local time)
  Service Disruption Started: Tuesday, 24 March 2009 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 24 March 2009 11:00:00 PM AUS Eastern Daylight Time
  Last Updated: Tuesday, 24 March 2009 11:18:00 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be internittently unavailable between 8:00pm and 11:00 pm Canberra time due to planned upgrades to the system.

Clients with urgent shipments should refer to program contingency arrangements.
  Service Disruption Started: Tuesday, 22 September 2009 9:30:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Tuesday, 22 September 2009 10:30:00 PM AUS Eastern Standard Time
  Last Updated: Friday, 11 September 2009 9:42:23 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: The EXDOC system will be unavailable for the duration of the outage due to scheduled system maintenance, for urgent shipments clients should refer to program contingency arrangements
  Service Disruption Started: Tuesday, 13 October 2009 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 13 October 2009 11:59:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 1 October 2009 11:31:27 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: The EXDOC system will be unavailable between 8:00pm and midnight Canberra time due to scheduled maintenance, messages sent during this time will queue up and process when the system is available again.
  Service Disruption Started: Wednesday, 2 December 2009 12:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 2 December 2009 4:50:00 PM AUS Eastern Daylight Time
  Last Updated: Wednesday, 2 December 2009 4:55:13 PM AUS Eastern Daylight Time
  Client Impact: There are currently widespread issues with EXDOC messaging and certificate printing that is affecting some users.

We are currently investigating these issues and we will advise when we have further
  Service Disruption Started: Tuesday, 9 February 2010 3:27:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 9 February 2010 5:15:00 PM AUS Eastern Daylight Time
  Last Updated: Tuesday, 9 February 2010 5:21:10 PM AUS Eastern Daylight Time
  Client Impact: We are currently experiencing issues with communications with the EXDOC system, we are currently investigating this issue and will advise when we have further
  Service Disruption Started: Saturday, 27 February 2010 11:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 28 February 2010 4:00:00 AM AUS Eastern Daylight Time
  Last Updated: Tuesday, 16 February 2010 10:37:00 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Communications will be unavailable with the EXDOC system for 30 minutes during this outage window. Clients with urgent RFPs should refer to their programs contingency arrangements.
  Service Disruption Started: Saturday, 20 March 2010 11:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 21 March 2010 4:00:00 AM AUS Eastern Daylight Time
  Last Updated: Tuesday, 16 February 2010 10:37:01 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Communications will be unavailable with the EXDOC system for 30 minutes during this outage window. Clients with urgent RFPs should refer to their programs contingency arrangements.
  Service Disruption Started: Tuesday, 30 March 2010 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 31 March 2010 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Tuesday, 30 March 2010 10:55:56 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Signifigant outage to convert EXDOC to new server. Impact means EXDOC will be unavailable between 8pm and miidnight or later until work is completed.
  Service Disruption Started: Tuesday, 27 July 2010 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 28 July 2010 2:00:00 AM AUS Eastern Standard Time
  Last Updated: Tuesday, 27 July 2010 3:16:32 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: There will be a sheduled outage begining at 8pm this evening for the EXDOC System Production Promote. The outage is expected to be complete by 2am 28 of July 2010.

EXDOC will be unavailable during this time.
  Service Disruption Started: Tuesday, 30 November 2010 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 30 November 2010 9:20:00 PM AUS Eastern Daylight Time
  Last Updated: Tuesday, 30 November 2010 9:25:25 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Scheduled Maintenance Window - Implementation of EXDOC Change Control
  Service Disruption Started: Wednesday, 12 January 2011 12:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 25 January 2011 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Thursday, 27 January 2011 10:30:19 AM AUS Eastern Daylight Time
  Client Impact: Potential wide spread issues in QLD due to flood situation - for assistance with contingency for Export Certification, contact the EXDOC Help Desk for advice.
  Service Disruption Started: Friday, 21 January 2011 5:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 24 January 2011 7:00:00 AM AUS Eastern Daylight Time
  Last Updated: Wednesday, 5 January 2011 12:57:43 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Cabling work is scheduled to occur between 5.00pm Friday 21 January and 7.00 am Monday 24 January 2011. We expect about a 30% reduction in performance to EXDOC during this time
  Service Disruption Started: Tuesday, 29 March 2011 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 29 March 2011 11:00:00 PM AUS Eastern Daylight Time
  Last Updated: Saturday, 2 April 2011 3:38:13 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC Production Promote 8pm 28/03/2011

EXDOC will be unavailable from 8pm tonight until the upgrade is complete.

EDI users are advised to upgrade their software to align with new functionality. Please contact your software provider for more information.
  Service Disruption Started: Saturday, 2 April 2011 1:30:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Saturday, 2 April 2011 4:30:00 PM AUS Eastern Daylight Time
  Last Updated: Sunday, 3 April 2011 9:01:47 AM AUS Eastern Standard Time
  Client Impact: Clients unable to transmit messags to EXDOC System. Cause unknown at this stage therefore no known resolution time. Will advise as more known.
  Service Disruption Started: Tuesday, 26 July 2011 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Tuesday, 26 July 2011 11:00:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 21 July 2011 2:46:01 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable from 8pm 26 July 2011 for system upgrade.

Expected time is 3 hours however more time may be needed to account for any issues that arise.
  Service Disruption Started: Wednesday, 17 August 2011 7:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 17 August 2011 10:00:00 PM AUS Eastern Standard Time
  Last Updated: Wednesday, 10 August 2011 1:19:19 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable for a sheduled 3 Hour Period between 7pm and 10pm on Wednesday 17th August.

Messages will queue and process as normal once the outage is complete.

  Service Disruption Started: Tuesday, 27 September 2011 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 28 September 2011 1:00:00 AM AUS Eastern Standard Time
  Last Updated: Monday, 26 September 2011 4:46:25 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: There will be an outage tomorrow night (27th) of all AQIS systems (including EXDOC and ER) from 8:00pm to approx 1:00am. This outage is to move the database servers and batch servers to a new SAN (storage area network) that has recently been provisioned by the Department.
  Service Disruption Started: Monday, 7 November 2011 12:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 9 November 2011 3:00:00 PM AUS Eastern Daylight Time
  Last Updated: Wednesday, 9 November 2011 5:00:35 PM AUS Eastern Daylight Time
  Client Impact: Some messages to EXDOC are being delayed significantly. Users are being advised to resend any messages they are waiting on until they receive a response. Our service provider is still investigating the issue and will advise when there is an update. Thankyou
  Service Disruption Started: Tuesday, 29 November 2011 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 29 November 2011 11:00:00 PM AUS Eastern Daylight Time
  Last Updated: Friday, 2 December 2011 4:43:58 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable from 8pm tonight 29/11/2011 to allow for EXDOC system upgrade.

Change control is expected to be complete by 11pm although this could extend if any difficulties arise.

All messages sent within this time are expected to queue and process as normal when the EXDOC system is again available.
  Service Disruption Started: Tuesday, 6 December 2011 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 6 December 2011 11:00:00 PM AUS Eastern Daylight Time
  Last Updated: Friday, 9 December 2011 3:55:39 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable for an expected two hours tonight 6/12/2011 from 8pm.

Messages will queue and process as normal once the system is back up.
  Service Disruption Started: Tuesday, 24 January 2012 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 24 January 2012 11:00:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 1 March 2012 9:50:29 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC and E-Cert database may have periodic outages between 8pm and 10pm on the 24th January as the database server is reconfigured. All messages will queue and process as normal.
  Service Disruption Started: Sunday, 29 January 2012 10:45:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 29 January 2012 11:30:00 AM AUS Eastern Daylight Time
  Last Updated: Tuesday, 29 January 2013 11:38:11 AM AUS Eastern Daylight Time
  Client Impact: Icomming messages to EXDOC have stopped and IT are currenly investigating as a matter of urgency.

All messages are expected to queue and process once resolved.
  Service Disruption Started: Tuesday, 6 March 2012 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 6 March 2012 11:59:00 PM AUS Eastern Daylight Time
  Last Updated: Tuesday, 13 March 2012 9:29:11 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Tuesday 6Th March, window 8pm - midnight (3hr outage)

Messages are expected to queue and process once the system is restored.
  Service Disruption Started: Tuesday, 13 March 2012 8:30:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 13 March 2012 11:35:00 PM AUS Eastern Daylight Time
  Last Updated: Wednesday, 14 March 2012 2:35:49 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable from 8:30 PM 13/03/2012 until approx 2:30 AM 14/03/2012.

Messages are expected to queue and process once the system is restored.
  Service Disruption Started: Tuesday, 27 March 2012 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 27 March 2012 10:00:00 PM AUS Eastern Daylight Time
  Last Updated: Tuesday, 27 March 2012 10:16:21 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: The EXDOC System will be unavailable from 8pm tonight due to system upgrade.
Work for this is expected to be completed within a 2 Hour window although may take longer if there are any unexpected issues.

All messages will queue and process as normal once the system is restored.
  Service Disruption Started: Sunday, 1 April 2012 12:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 1 April 2012 4:00:00 AM AUS Eastern Standard Time
  Last Updated: Friday, 30 March 2012 2:39:01 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Server patching for EXDOC means there may be some minor delays in message processing between midnight and 4am Sunday morning.

Messagges are exppected to queue and process as normal.
  Service Disruption Started: Tuesday, 3 April 2012 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Tuesday, 3 April 2012 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Saturday, 21 April 2012 2:31:09 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Tuesday 3 April, window 8pm - midnight (2 hr outage)

Please be advised that EXDOC will be unavailable for a two hour period between 8pm and Midnight Tuesday 3rd of April for work on a server.

All messages are expect to queue and process as normal once the EXDOC system is restored.
  Service Disruption Started: Monday, 30 April 2012 9:30:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 30 April 2012 10:15:00 AM AUS Eastern Standard Time
  Last Updated: Monday, 30 April 2012 10:24:57 AM AUS Eastern Standard Time
  Client Impact: EXDOC System is currently experiencing delays in outgoing messages and our IT are investigating as a matter of urgency. Message are expected to process as normal once the system is restored.
  Service Disruption Started: Wednesday, 30 May 2012 7:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 30 May 2012 9:15:00 AM AUS Eastern Standard Time
  Last Updated: Wednesday, 30 May 2012 9:29:18 AM AUS Eastern Standard Time
  Client Impact: EXDOC Database is currently down and no updates can be made to RFPS.

Our service provider is investigating urgently to resolve.
  Service Disruption Started: Sunday, 19 August 2012 7:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 19 August 2012 11:59:00 PM AUS Eastern Standard Time
  Last Updated: Tuesday, 4 September 2012 1:57:45 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable from 7pm to 11pm Sunday 19/08/2012 to allow for a System Enhancement.

Messages sent during this time are expected to queue and process once the EXDOC System is back up an running.

  Service Disruption Started: Monday, 24 September 2012 5:30:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 24 September 2012 11:30:00 PM AUS Eastern Standard Time
  Last Updated: Monday, 24 September 2012 11:36:02 PM AUS Eastern Standard Time
  Client Impact: EXDOC Messages have now stopped processing.

Our service provider is currently working on this issue as a high priority.

Messages are expected to process as normal once the system is back up.
  Service Disruption Started: Saturday, 1 December 2012 12:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Saturday, 1 December 2012 5:00:00 PM AUS Eastern Daylight Time
  Last Updated: Monday, 3 December 2012 10:16:36 AM AUS Eastern Daylight Time
  Client Impact: No outbound messages received from EXDOC.


Server team investigating
  Service Disruption Started: Friday, 7 December 2012 11:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Friday, 7 December 2012 12:00:00 PM AUS Eastern Daylight Time
  Last Updated: Friday, 7 December 2012 12:06:29 PM AUS Eastern Daylight Time
  Client Impact: EXDOC has stopped processing out going messages

It are currently investigating
  Service Disruption Started: Friday, 4 January 2013 5:30:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Friday, 4 January 2013 6:45:00 PM AUS Eastern Daylight Time
  Last Updated: Friday, 4 January 2013 6:36:55 PM AUS Eastern Daylight Time
  Client Impact: Clients are unable to receive messages from EXDOC.

IT are investigating.

All messages should queue and deliver once resolved.
  Service Disruption Started: Monday, 7 January 2013 11:34:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 9 January 2013 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Wednesday, 9 January 2013 11:15:58 AM AUS Eastern Daylight Time
  Client Impact: EXDOC has stopped receiving incoming messages.

IT are curently investigating.

All messages are expected to queue and process once resloved.
  Service Disruption Started: Thursday, 10 January 2013 6:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 10 January 2013 8:20:00 AM AUS Eastern Daylight Time
  Last Updated: Thursday, 10 January 2013 8:19:49 AM AUS Eastern Daylight Time
  Client Impact: There currently delays in the EXDOC system receiving incoming messages.Delays maybe up to 40 mins.
  Service Disruption Started: Monday, 21 January 2013 11:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 22 January 2013 1:00:00 AM AUS Eastern Daylight Time
  Last Updated: Tuesday, 21 January 2014 11:48:03 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable for an expected 2 hour period to fix issues from last week's outage.

All messages are expected to queue and process once complete.
  Service Disruption Started: Wednesday, 30 January 2013 6:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 31 January 2013 5:00:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 14 February 2013 1:31:51 PM AUS Eastern Daylight Time
  Client Impact: Incoming messages to EXDOC are delaying intermittently and may take up to half an hour to get through to EXDOC.

IT are currently investigating as a severity one incident.

Customs are also experiencing delays of up to 20 minutes which will compound the slow turnaround times of RFP's when SEW.

  Service Disruption Started: Thursday, 21 February 2013 12:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 21 February 2013 9:00:00 AM AUS Eastern Daylight Time
  Last Updated: Thursday, 21 February 2013 1:59:49 PM AUS Eastern Daylight Time
  Client Impact: Delays of approx an hour on incomming messages to EXDOC. Double that for EDNs for SEW.
HP investigating.
  Service Disruption Started: Wednesday, 27 March 2013 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 27 March 2013 11:00:00 PM AUS Eastern Daylight Time
  Last Updated: Tuesday, 9 April 2013 9:54:31 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable between 8pm Wednesday the 27th of March to 12am Thursday 28th of March for a sheduled enhancement to the system.

Messages sent to EXDOC during this 4 hour period will queue and process once the system is restored.
  Service Disruption Started: Wednesday, 17 April 2013 7:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 17 April 2013 9:00:00 AM AUS Eastern Standard Time
  Last Updated: Wednesday, 17 April 2013 9:00:34 AM AUS Eastern Standard Time
  Client Impact: The EXDOC system is currently experiencing significant delays. These delay can be up to and beyond 3 hours.
  Service Disruption Started: Saturday, 20 April 2013 11:30:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Saturday, 20 April 2013 2:30:00 PM AUS Eastern Standard Time
  Last Updated: Monday, 22 April 2013 10:19:39 AM AUS Eastern Standard Time
  Client Impact: EXODC is currently experiencing widespread problems with incoming and outgoing messages, we are in the process of trying to resolve these issues
  Service Disruption Started: Saturday, 11 May 2013 12:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Saturday, 11 May 2013 12:00:00 PM AUS Eastern Standard Time
  Last Updated: Monday, 13 May 2013 1:03:00 PM AUS Eastern Standard Time
  Client Impact: No incomming messages to EXDOC. High sevirity team investigating. Messages are expected to queue and process once restored.
  Service Disruption Started: Sunday, 12 May 2013 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 13 May 2013 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Friday, 10 May 2013 4:32:19 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable from 8pm Sunday the 12th May for a sheduled 4 Hour Period.

Messages are expected to queue and process once restored.
  Service Disruption Started: Sunday, 26 May 2013 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 26 May 2013 8:40:00 PM AUS Eastern Standard Time
  Last Updated: Sunday, 26 May 2013 8:43:02 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: The EXDOC system will be unavailable for approximately an hour from 8:00pm for scheduled maintenance.
  Service Disruption Started: Saturday, 8 June 2013 8:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Saturday, 8 June 2013 12:00:00 PM AUS Eastern Standard Time
  Last Updated: Saturday, 8 June 2013 1:47:14 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EDI USer are currently unable to receive remote print files
  Service Disruption Started: Sunday, 16 June 2013 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 16 June 2013 10:45:00 PM AUS Eastern Standard Time
  Last Updated: Sunday, 16 June 2013 10:44:11 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Scheduled system maintenance. EXDOC will be unavailable from 8:00pm (Eastern) and is expected to be completed before midnight.
  Service Disruption Started: Thursday, 18 July 2013 1:15:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Thursday, 18 July 2013 3:15:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 18 July 2013 3:24:46 PM AUS Eastern Standard Time
  Client Impact: Inbound messages to EXDOC have stopped processing and are in a queue.

IT are currently trying to fix and once resolved all messages should proccess.
  Service Disruption Started: Sunday, 4 August 2013 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 5 August 2013 3:00:00 AM AUS Eastern Standard Time
  Last Updated: Wednesday, 31 July 2013 12:49:38 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: DAFF ISD is conducting major changes to the department's Internet and email infrastructure that will enable improved availability, redundancy and security. During this change, there will be an outage to all systems and services that rely on Internet and email connectivity including EXDOC.

All emails sent or received by business systems and DAFF staff during this time will be queued and forwarded once the outage is complete.
  Service Disruption Started: Sunday, 25 August 2013 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 26 August 2013 3:00:00 AM AUS Eastern Standard Time
  Last Updated: Wednesday, 7 August 2013 10:25:46 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC Server upgrades will mean email traffic will stop for an expected 7 hour window.
Messgaes sent during this time will queue and process once the work is completed.
  Service Disruption Started: Sunday, 1 September 2013 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 2 September 2013 3:00:00 AM AUS Eastern Standard Time
  Last Updated: Friday, 30 August 2013 10:30:52 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC Server upgrades will mean email traffic will stop for an expected 7 hour window.
Messgaes sent during this time will queue and process once the work is completed.
  Service Disruption Started: Sunday, 15 September 2013 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 16 September 2013 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Wednesday, 4 September 2013 9:48:07 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable between 8pm and Midnight on Sunday the 15 September.
Messages will queue and process once work is complete.
  Service Disruption Started: Sunday, 17 November 2013 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 18 November 2013 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Tuesday, 12 November 2013 10:37:07 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC system enhancement means the system will be unavailable for a scheduled 4 hour period the night of Sunday 17th of November 2013.

All messages are expect to queue and process once the system is restored.

  Service Disruption Started: Monday, 18 November 2013 10:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 18 November 2013 10:00:00 AM AUS Eastern Daylight Time
  Last Updated: Wednesday, 20 November 2013 1:30:08 PM AUS Eastern Daylight Time
  Client Impact: Minor to medium range delays in EXDOC transmissions. Some RFP messages being returned within normal timeframes but delays of 30-40 minutes being experienced by some clients. Investigation of issue is underway by the technical team. Expected resolution time not yet known. Website will be updated as new information becomes available.
  Service Disruption Started: Wednesday, 20 November 2013 9:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 20 November 2013 5:30:00 PM AUS Eastern Daylight Time
  Last Updated: Wednesday, 20 November 2013 4:52:42 PM AUS Eastern Daylight Time
  Client Impact: Delays of 2 hours or more for EXDOC Messages to process and return to users.

Where RFP is SEW (customs) this delay could be doubled (4 hours)

Resending messages is not advised as it contributes to the load on the systems slow ability to process.

IT are tesing a fix and will promote to production as soon as they can today.
  Service Disruption Started: Wednesday, 4 December 2013 3:30:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 4 December 2013 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Friday, 3 January 2014 10:41:23 AM AUS Eastern Daylight Time
  Client Impact: Currently the are delays of half ann hour plus for messages.

IT are investigating as a priority.
  Service Disruption Started: Friday, 7 February 2014 10:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Friday, 7 February 2014 11:59:00 PM AUS Eastern Daylight Time
  Last Updated: Friday, 7 February 2014 1:32:58 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable tonight between 10pm and 12am due to the below -

Internet Gateway Provider (Macquarie Telecom) down for maintenance.
Friday 7th Feb 2014 from 22:00 to 23:59 (AEDT).
Internet services will be impacted for the duration.
" External emails will be delayed but will queue for delivery after the outage.
" Public facing websites will be unavailable.
  Service Disruption Started: Tuesday, 11 February 2014 3:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 11 February 2014 5:00:00 PM AUS Eastern Daylight Time
  Last Updated: Wednesday, 12 February 2014 8:48:54 AM AUS Eastern Daylight Time
  Client Impact: From 3pm 11/02/2014 clients maybe experiencing delays in messaging, this issue is currently being investigated.
  Service Disruption Started: Saturday, 22 March 2014 10:15:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Saturday, 22 March 2014 5:15:00 PM AUS Eastern Daylight Time
  Last Updated: Monday, 24 March 2014 10:05:27 PM AUS Eastern Daylight Time
  Client Impact: Some Clietns are experiencing delayswith EXDIC messaging. There is a delay in receving EDN's from Customs, EDN's could be delayed up to an hour.
  Service Disruption Started: Sunday, 30 March 2014 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 31 March 2014 2:00:00 AM AUS Eastern Daylight Time
  Last Updated: Wednesday, 26 March 2014 5:02:49 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Department of Agriculture Import and Export Applications.
Please be advised that the majority of Import and Export applications will be unavailable over a 6 hour period:

Sunday 30 March 2014 20:00 AEDT until 02:00 AEDT Monday 31 March 2014.

Messages sent to EXDOC will be queued and processed after the outage.
  Service Disruption Started: Sunday, 6 April 2014 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 7 April 2014 2:00:00 AM AUS Eastern Standard Time
  Last Updated: Wednesday, 2 April 2014 2:33:59 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Department of Agriculture Import and Export Applications.
Please be advised that the majority of Import and Export applications will be unavailable over a 6 hour period:

Sunday 6 April 2014 20:00 AEDT until 02:00 AEDT Monday 7 April 2014.
Messages sent to EXDOC will be queued and processed after the outage.
  Service Disruption Started: Sunday, 27 April 2014 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 28 April 2014 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Thursday, 17 April 2014 10:50:29 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC system will be unavailable between 8pm and midnight on April 27 2014 due to system enhancements. Messages will queue and then process once the system is brought back online. Thank you
  Service Disruption Started: Tuesday, 20 May 2014 11:50:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 21 May 2014 4:10:00 AM AUS Eastern Standard Time
  Last Updated: Friday, 9 May 2014 1:16:50 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable the night of Tuesday 20 May 14 - 11:50pm to Wed Morning 21 May 14 - 4:10Am

Messages will queue and proccess once system is restored.

This is to coincide with an outage for Customs to upgrade their digital certificate as below

The existing Type 3 digital certificate used by the Australian Customs and Border Protection Service will expire soon. Customs and Border Protection will be rolling over to a newly issued certificate on Wednesday 21 May 2014. This means that users who send messages to the Integrated Cargo System (in both Industry Test and Production), using electronic data interchange (EDI) software, need to rollover to the new ACBPS digital certificate. The new certificate can be installed for encrypting messages TO Customs from 8 May 2014. Messages TO and FROM Customs need to be encrypted/decrypted with the new certificate from 04:00 on Wednesday 21 May 2014

View the advice at:
http://www.cargosupport.gov.au/notices/acca/documents/AustralianCustomsCargoAdvice2014_02.pdf
  Service Disruption Started: Saturday, 31 May 2014 4:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Saturday, 31 May 2014 11:30:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 29 May 2014 8:44:46 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will experience 3 half hour outages between 5:30pm Saturday May 31st to 1am 1st June due to an internet gateway change.

Scheduled times -

31-May-14 17:35 to 31-May-14 18:00
31-May-14 20:30 to 31-May-14 21:00
1-June-14 00:30 to 1-June-14 01:00


Messages are expected to queue during each outage and process once system is restored.
  Service Disruption Started: Sunday, 20 July 2014 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 21 July 2014 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Wednesday, 16 July 2014 11:51:54 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable for an expected 4 hours from 8pm Sunday 20th of July to Midnight.

This is to allow for a system upgrade.

Messages sent during this time are expected to queue and process once the system has been restored.
  Service Disruption Started: Saturday, 1 November 2014 2:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 2 November 2014 3:00:00 AM AUS Eastern Daylight Time
  Last Updated: Monday, 13 October 2014 10:58:11 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable between 14:00 1 November and 03:00 2 November 2014 due to major infrastructure works - please ensure that any EXDOC export permit numbers and/or certificates that you need during this period are completed prior to 2pm on Saturday afternoon.
  Service Disruption Started: Sunday, 2 November 2014 3:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 2 November 2014 3:30:00 AM AUS Eastern Daylight Time
  Last Updated: Sunday, 2 November 2014 3:35:49 AM AUS Eastern Daylight Time
  Client Impact: All incomming messages to Agriculture are not being received due to issues with the planned network outage.
This means EXDOC remains down until they resolve this issue that they are workng on as number one priority.
All messages should queue and process once restored.
  Service Disruption Started: Sunday, 30 November 2014 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 1 December 2014 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Wednesday, 26 November 2014 11:01:57 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable Sunday night 30 November from 8pm until midnight due to a system upgrade.
All messages sent during this time will queue and process once restored.
  Service Disruption Started: Sunday, 21 December 2014 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 22 December 2014 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Monday, 15 December 2014 2:15:37 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC Will be unavailable this Sunday the 21st of December from 8pm until midnight due to a system enhancement.

Messages sent during this time will queue and process once the system is restored.
  Service Disruption Started: Sunday, 29 March 2015 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 30 March 2015 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Monday, 23 March 2015 5:22:44 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable Sunday the 29th of March from 8pm until midnight due to a system enhancement.

Messages sent during this time are expect to queue and process once the system is restored.
  Service Disruption Started: Sunday, 19 April 2015 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 19 April 2015 9:00:00 PM AUS Eastern Standard Time
  Last Updated: Sunday, 19 April 2015 8:25:11 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable for approximately an hour from 8pm to 9pm for scheduled maintenance.
  Service Disruption Started: Sunday, 3 May 2015 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 4 May 2015 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Monday, 27 April 2015 2:09:21 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable this Sunday night from 8pm until midnight for a system enhancement.

Messages will queue and process once the system is restored.
  Service Disruption Started: Sunday, 24 May 2015 5:30:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 24 May 2015 11:59:00 PM AUS Eastern Standard Time
  Last Updated: Sunday, 24 May 2015 7:27:17 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Due to maintenance work some users may not receive replies during this period. Message will queue and then proccess at the completion of the maintenance work.
  Service Disruption Started: Tuesday, 4 August 2015 7:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Tuesday, 4 August 2015 8:00:00 PM AUS Eastern Standard Time
  Last Updated: Tuesday, 4 August 2015 1:10:12 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable from 7pm tonight for a period of 1 hour for an urgent enhancement to the system.

Messages are expected to queue and process once the system is restored.
  Service Disruption Started: Sunday, 27 September 2015 6:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 28 September 2015 8:30:00 AM AUS Eastern Standard Time
  Last Updated: Monday, 28 September 2015 8:28:12 AM AUS Eastern Standard Time
  Client Impact: System is currently down for server patching and will not be available until midnight
  Service Disruption Started: Monday, 9 November 2015 11:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 9 November 2015 12:45:00 PM AUS Eastern Daylight Time
  Last Updated: Monday, 9 November 2015 12:43:58 PM AUS Eastern Daylight Time
  Client Impact: Some users are experiencing delays of up to 40 minutes currently. IT are investigating as a priority.
  Service Disruption Started: Sunday, 13 December 2015 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 14 December 2015 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Tuesday, 8 December 2015 11:08:05 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable due to a system enhancement for a scheduled 4 hour period Sunday the 13th of December starting at 8pm.

Messages sent to EXDOC during this time are expected to queue and process once the system is restored.
  Service Disruption Started: Wednesday, 23 December 2015 9:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 23 December 2015 6:00:00 PM AUS Eastern Daylight Time
  Last Updated: Monday, 25 January 2016 10:06:34 AM AUS Eastern Daylight Time
  Client Impact: Some users are exeriencing delays with incomming messages to EXDOC.

IT are currently investigating.
  Service Disruption Started: Sunday, 7 February 2016 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 8 February 2016 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Wednesday, 3 February 2016 2:06:14 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable from 8pm until midnight Sunday the 7th of February.

This is due to a system enhancement and messages sent during this time will queue and process when the system restores.

  Service Disruption Started: Sunday, 21 February 2016 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 22 February 2016 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Thursday, 11 February 2016 10:14:17 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable from 8pm Sunday 21st of Feb for a sheduled 4 hour period.

Messages sent during this time will queue and process once the system is restored.
  Service Disruption Started: Sunday, 10 April 2016 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 11 April 2016 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Tuesday, 5 April 2016 10:47:03 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable for a scheduled 4 hour period from 8pm Sunday Night the 10th of April for a System Enhancement.

Messages sent during this time will queue and process once the system restores.
  Service Disruption Started: Tuesday, 12 April 2016 11:30:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Tuesday, 12 April 2016 12:30:00 PM AUS Eastern Standard Time
  Last Updated: Friday, 15 April 2016 2:31:49 PM AUS Eastern Standard Time
  Client Impact: EXDOC is currently not processing

IT are investigating as a priority.
  Service Disruption Started: Tuesday, 7 June 2016 11:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 8 June 2016 5:00:00 AM AUS Eastern Standard Time
  Last Updated: Tuesday, 7 June 2016 9:44:19 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable from 11pm tonight until 5am the following morning to coincide with the outage for ICS (customs).

Messages sent during this time are expected to queue and process once the system restores.
  Service Disruption Started: Thursday, 30 June 2016 12:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Thursday, 30 June 2016 1:45:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 30 June 2016 1:57:30 PM AUS Eastern Standard Time
  Client Impact: Currently Print files and certificates are not being generated by EXDOC. IT are currently investigating.
  Service Disruption Started: Sunday, 31 July 2016 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 1 August 2016 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Wednesday, 20 July 2016 10:55:43 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable Sunday Night the 31st of August from 8pm for an expected 4 hour period to implement a system enhancement.

Messages are expected to queue and process once the system restores.
  Service Disruption Started: Tuesday, 9 August 2016 10:45:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Tuesday, 9 August 2016 1:40:00 PM AUS Eastern Standard Time
  Last Updated: Tuesday, 9 August 2016 1:39:47 PM AUS Eastern Standard Time
  Client Impact: EXDOC is currently experiencing difficulties receiving messages. In addition, all incoming emails into the Department of Agriculture and Water Resources are not being delivered. This is being investigated as a priority. Sorry for the inconvenience.
  Service Disruption Started: Tuesday, 9 August 2016 1:40:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Tuesday, 9 August 2016 4:00:00 PM AUS Eastern Standard Time
  Last Updated: Tuesday, 9 August 2016 4:00:50 PM AUS Eastern Standard Time
  Client Impact: EXDOC is now receiving incoming messages however due to the backlog from the outage message return may be slow. Thank you for your patience.
  Service Disruption Started: Sunday, 20 November 2016 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 21 November 2016 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Monday, 14 November 2016 9:30:58 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Please be adivsed there will be no communication available with EXDOC between 8:00 pm and midnight as EXDOC is being bought down for scheduled maintenance, if you experience any issues outside of these hours please contact the EXDOC Helpdesk
  Service Disruption Started: Tuesday, 3 January 2017 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 4 January 2017 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Wednesday, 29 November 2017 3:21:33 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable this Sunday Night the 3d of November from 8pm until Midnight for a system enhancement.

Messages sent to EXDOC during this time will queue and process once the system restores.
  Service Disruption Started: Tuesday, 3 January 2017 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 4 January 2017 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Wednesday, 29 November 2017 3:30:46 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable this Sunday Night the 3rd of November from 8pm until midnight for a system enhancement.

Messages sent to EXDOC during this time will queue and process once the system restores.
  Service Disruption Started: Tuesday, 3 January 2017 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 4 January 2017 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Wednesday, 29 November 2017 3:35:46 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable this Sunday Night Between 8pm and Midnight for a System Enhancement.

Messages sent during this time will queue and process once the system restores.
  Service Disruption Started: Tuesday, 3 January 2017 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 4 January 2017 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Wednesday, 29 November 2017 3:37:19 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable this Sunday Night Between 8pm and Midnight for a System Enhancement.

Messages sent during this time will queue and process once the system restores.
  Service Disruption Started: Tuesday, 3 January 2017 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 3 January 2017 8:00:00 PM AUS Eastern Daylight Time
  Last Updated: Wednesday, 29 November 2017 5:07:48 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable this Sunday Night Between 8pm and Midnight for a System Enhancement.

Messages sent during this time will queue and process once the system restores.
  Service Disruption Started: Wednesday, 11 January 2017 3:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 11 January 2017 11:15:00 AM AUS Eastern Daylight Time
  Last Updated: Wednesday, 11 January 2017 11:19:03 AM AUS Eastern Daylight Time
  Client Impact: The EXDOC system is currently down and is unable to receive any incoming messages. This outage is being investigate as a priority if you would like to be notified of when the EXDOC system will be available again please email the EXDOC Helpdesk.
  Service Disruption Started: Wednesday, 11 January 2017 11:15:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 11 January 2017 11:59:00 PM AUS Eastern Daylight Time
  Last Updated: Friday, 20 January 2017 11:54:20 AM AUS Eastern Daylight Time
  Client Impact: Due to the outage to EXDOC experienced earlier this morning users may experience delays in recieving messages back into there system.

  Service Disruption Started: Thursday, 2 March 2017 2:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 2 March 2017 9:20:00 AM AUS Eastern Daylight Time
  Last Updated: Thursday, 2 March 2017 9:25:59 AM AUS Eastern Daylight Time
  Client Impact: Department email down causing messages to Exdoc to stop.

IT investigating as a prioity.
  Service Disruption Started: Sunday, 9 April 2017 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 10 April 2017 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Thursday, 6 April 2017 11:49:01 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please be advised there will be no communication available with EXDOC between 8:00PM and midnight as EXDOC is being brought down for scheduled maintenance, if you experience any issues outside of these hours pleace contact the EXDOC helpdesk.
  Service Disruption Started: Friday, 5 May 2017 10:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Friday, 5 May 2017 12:30:00 PM AUS Eastern Standard Time
  Last Updated: Friday, 5 May 2017 12:29:52 PM AUS Eastern Standard Time
  Client Impact: **UPDATE** The previous issue relating to container seals has been resolved.

EXDOC Helpdesk is aware of the error relating to container seals. This is currently being investigted as a high priority. There is no ETA on the fix to this issue. We will provide updates when avaliable.
  Service Disruption Started: Thursday, 15 June 2017 12:58:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Thursday, 15 June 2017 1:58:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 15 June 2017 1:59:43 PM AUS Eastern Standard Time
  Client Impact: EXDOC is currently experiencing an outage. There are no incomming messages being processed by the system. It is being looked at as a priority.
  Service Disruption Started: Sunday, 30 July 2017 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 31 July 2017 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Thursday, 27 July 2017 12:16:39 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable from 8pm until midnight Sunday the 30th of July 2017.
This is for a scheduled system enhancement.
Messages sent during this period are expected to queue and process once the system is restored.
  Service Disruption Started: Monday, 31 July 2017 11:30:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 31 July 2017 12:30:00 PM AUS Eastern Standard Time
  Last Updated: Wednesday, 2 August 2017 9:38:17 AM AUS Eastern Standard Time
  Client Impact: Some delays with EXDOC messaging. IT investigating as a priority.
  Service Disruption Started: Thursday, 26 October 2017 3:45:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 26 October 2017 5:05:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 26 October 2017 5:08:41 PM AUS Eastern Daylight Time
  Client Impact: THe EXDOC system is currently experiencing issues and no messages are being recieved. The issue has been raised as a priority and is been investigated. There is currently no ETA for a fix.
  Service Disruption Started: Thursday, 26 October 2017 5:05:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 26 October 2017 7:00:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 26 October 2017 5:08:41 PM AUS Eastern Daylight Time
  Client Impact: The EXDOC outage has now been resolved. Messages are processing again but there may be delays due to the backlog of RFPs.
  Service Disruption Started: Sunday, 19 November 2017 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 20 November 2017 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Wednesday, 15 November 2017 2:11:13 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable this Sunday Night Between 8pm and Midnight for a System Enhancement.

Messages sent during this time will queue and process once the system restores.
  Service Disruption Started: Thursday, 30 November 2017 12:45:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 30 November 2017 1:45:00 PM AUS Eastern Daylight Time
  Last Updated: Wednesday, 6 December 2017 12:13:47 PM AUS Eastern Daylight Time
  Client Impact: The ICS is currently experiencing very high message processing rates. As at 12:45 AEDT users can expect delays of up to 60 minutes for some response messages.

The Department of Immigration and Border Protection apologise for any inconvenience caused.
  Service Disruption Started: Sunday, 3 December 2017 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 4 December 2017 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Wednesday, 29 November 2017 5:07:39 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable this Sunday Night Between 8pm and Midnight for a System Enhancement.
Messages sent during this time will queue and process once the system restores.
  Service Disruption Started: Thursday, 15 February 2018 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 15 February 2018 9:00:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 15 February 2018 4:36:54 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: The server hosting the EXDOC database will be restarted at 20:00 tonight (15-Feb-2018). This should only take 5 minutes and messages sent during this time will queue and send out after the restart is complete.
  Service Disruption Started: Tuesday, 20 February 2018 10:30:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 21 February 2018 5:00:00 AM AUS Eastern Daylight Time
  Last Updated: Thursday, 15 February 2018 8:39:39 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that EXDOC will be unavailable 10:30pm Tuesday night 20th of Feb to 5am Wednesday Morning the 21st of Feb.

Messages are expected to queue and process once they system is restored.

This is to align with the new Digital Certificates for HOME AFFAIRS (Customs ICS)as per below advice.

The existing Type 3 digital certificate (the public key) used by the Department of Home Affairs will expire soon, and Home Affairs will be 'rolling over' to a newly issued certificate on Wednesday 21 February 2018. This means that those users who send messages to the Integrated Cargo System (in both Industry Test and Production), using electronic data interchange (EDI) software, need to rollover to the new digital certificate.

View the advice at:

http://www.homeaffairs.gov.au/busi/cargo-support-trade-and-goods/dibp-notices/customs-cargo-advices
  Service Disruption Started: Wednesday, 14 March 2018 12:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 14 March 2018 2:00:00 PM AUS Eastern Daylight Time
  Last Updated: Tuesday, 3 April 2018 12:58:07 PM AUS Eastern Standard Time
  Client Impact: EXDOC is currently unavailable. We have been advised that it will be restored in the next 15 minutes.
  Service Disruption Started: Tuesday, 3 April 2018 11:30:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Tuesday, 3 April 2018 4:30:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 5 April 2018 9:46:49 AM AUS Eastern Standard Time
  Client Impact: Some users are unable to send messages into EXDOC.

IT are currently investigating as a priority.
  Service Disruption Started: Thursday, 19 April 2018 3:45:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Thursday, 19 April 2018 7:00:00 PM AUS Eastern Standard Time
  Last Updated: Friday, 20 April 2018 2:25:20 PM AUS Eastern Standard Time
  Client Impact: There are currently delays in the EXDOC system for incoming messages. The delay maybe up to 40mins in length.
  Service Disruption Started: Sunday, 22 April 2018 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 23 April 2018 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Tuesday, 17 April 2018 10:27:00 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable Sunday night the 22nd of April from 8pm until Midnight for a system enhancement.

Messages sent during this period are expected to queue and process once the system restores.
  Service Disruption Started: Wednesday, 2 May 2018 9:30:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 14 May 2018 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Monday, 14 May 2018 1:01:56 PM AUS Eastern Standard Time
  Client Impact: Some clients are experiencing delays with messaging. IT are investigating.
  Service Disruption Started: Friday, 6 July 2018 4:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Friday, 6 July 2018 7:00:00 PM AUS Eastern Standard Time
  Last Updated: Monday, 16 July 2018 11:37:22 AM AUS Eastern Standard Time
  Client Impact: The previous issue with EXDOC validating incorrectly for container airfreight seals has now been resolved. Contact the EXDOC Helpdesk if you experience any further issues.
  Service Disruption Started: Sunday, 22 July 2018 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 23 July 2018 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Tuesday, 17 July 2018 10:51:33 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable this Sunday night the 22nd of July from 8pm until midnight to allow for a system enhancement.

Messages are expected to queue and process once the system is restored.
  Service Disruption Started: Saturday, 28 July 2018 7:20:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Saturday, 28 July 2018 11:30:00 AM AUS Eastern Standard Time
  Last Updated: Saturday, 28 July 2018 12:10:01 PM AUS Eastern Standard Time
  Client Impact: EXDOC is currently experiencing issues recieving messages. This is being investigated as a priority
  Service Disruption Started: Saturday, 28 July 2018 11:30:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Saturday, 28 July 2018 5:00:00 PM AUS Eastern Standard Time
  Last Updated: Saturday, 28 July 2018 12:11:55 PM AUS Eastern Standard Time
  Client Impact: Due to the earlier outage users may experience some delays in recieving messages
  Service Disruption Started: Sunday, 5 August 2018 9:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 6 August 2018 2:30:00 AM AUS Eastern Standard Time
  Last Updated: Tuesday, 31 July 2018 12:21:11 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that EXDOC will be unavailable this Sunday night between 9pm and 2:30am Monday morning.

This is to upgrade to a new server.

Messages sent during this time are expected to queue and process once the system is restored.

  Service Disruption Started: Wednesday, 12 September 2018 10:30:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Thursday, 13 September 2018 1:30:00 AM AUS Eastern Standard Time
  Last Updated: Thursday, 13 September 2018 8:59:15 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: There will be a slight degrade in performance to EXDOC on Wednesday night the 16th September 10.30pm to 1.30am Thursday morning due to a data migration.

Messages sent to EXDOC during this time will experience slower than normal processing rates.
  Service Disruption Started: Sunday, 16 September 2018 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 16 September 2018 11:00:00 PM AUS Eastern Standard Time
  Last Updated: Monday, 10 September 2018 2:18:25 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that EXDOC will be unavailable between 8pm and 11pm this Sunday the 16th of September to upgrade to a new server.

Messages to EXDOC will queue and process once the system restores.

  Service Disruption Started: Saturday, 22 September 2018 12:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 23 September 2018 1:00:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 13 September 2018 9:06:33 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable during the above times as the Department of Agriculture upgrades one if its main servers

Messages sent to EXDOC during this time are expected to queue and process once the system is restored.
  Service Disruption Started: Sunday, 30 September 2018 9:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 1 October 2018 2:00:00 AM AUS Eastern Standard Time
  Last Updated: Monday, 24 September 2018 10:10:42 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable the night of Sunday the 30th of Sep from 9pm until 2am Monday for a server upgrade.

Messages sent to EXDOC during this time are expected to queue and process once the system restores.
  Service Disruption Started: Thursday, 25 October 2018 10:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 25 October 2018 10:00:00 PM AUS Eastern Daylight Time
  Last Updated: Monday, 3 December 2018 12:04:31 PM AUS Eastern Daylight Time
  Client Impact: EXDOC is experiencing delays with messages due to an issue affecting the whole Department.

IT are actioning to resolve as a priority.
  Service Disruption Started: Monday, 3 December 2018 11:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 3 December 2018 11:59:00 PM AUS Eastern Daylight Time
  Last Updated: Tuesday, 15 January 2019 11:45:05 AM AUS Eastern Daylight Time
  Client Impact: EXDOC is currently experiencing delays with messaging. IT are investigating as a priority.
  Service Disruption Started: Wednesday, 16 January 2019 12:50:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 16 January 2019 4:00:00 PM AUS Eastern Daylight Time
  Last Updated: Wednesday, 16 January 2019 1:49:53 PM AUS Eastern Daylight Time
  Client Impact: EXDOC is currently experiencing delays in processing messages. All messages are in the queue and should return to you in time.
  Service Disruption Started: Wednesday, 23 January 2019 12:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 23 January 2019 5:00:00 PM AUS Eastern Daylight Time
  Last Updated: Wednesday, 23 January 2019 12:20:52 PM AUS Eastern Daylight Time
  Client Impact: EXDOC is currently experiences issues receiving messages. This is effecting batch users and receiving EDNs from the customs system.

If you have not received a message back after 30 minutes please resend your message to EXDOC.
If you have not received your EDN please contact the EXDOC helpdesk and we can resend the message to customs.
  Service Disruption Started: Sunday, 14 April 2019 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 15 April 2019 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Wednesday, 10 April 2019 4:38:01 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that EXDOC will be unavailable this Sunday Night from 8pm for a scheduled 4 hour period for a system enhancement.

Messages sent during this time are expected to queue and process once EXDOC is restored.
  Service Disruption Started: Tuesday, 14 May 2019 11:45:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Tuesday, 14 May 2019 8:00:00 PM AUS Eastern Standard Time
  Last Updated: Tuesday, 14 May 2019 1:31:03 PM AUS Eastern Standard Time
  Client Impact: Some users are experiencing issues with sending/recieving messages in the EXDOC system. Please contact the EXDOC helpdesk for assistance.
  Service Disruption Started: Sunday, 1 September 2019 8:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 1 September 2019 10:00:00 PM AUS Eastern Standard Time
  Last Updated: Monday, 9 September 2019 11:38:04 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable between 8pm and Midnight Sunday 1st September.

This is to allow for a system enhancement.

Messages sent to EXDOC during this period are expected to queue and process once the system restores.
  Service Disruption Started: Friday, 4 October 2019 12:30:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Friday, 4 October 2019 1:20:00 PM AUS Eastern Standard Time
  Last Updated: Friday, 4 October 2019 1:20:27 PM AUS Eastern Standard Time
  Client Impact: The EXDOC system is currently experiencing some messaging delays of around 30 minutes. If you have not recieved your message after 30 minutes please contact the helpdesk to resend the message.
  Service Disruption Started: Sunday, 20 October 2019 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 21 October 2019 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Friday, 18 October 2019 9:30:02 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: EXDOC will be unavailable this Sunday night the 20th of October from 8pm until midnight for a system enhancement.

Messages sent during this period are expected to queue and process once the system is restored.
  Service Disruption Started: Friday, 8 November 2019 9:30:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Friday, 8 November 2019 11:00:00 AM AUS Eastern Daylight Time
  Last Updated: Friday, 8 November 2019 10:17:00 AM AUS Eastern Daylight Time
  Client Impact: The outage has been resolved and emails should begin sending again. Receiving your messages may have some delay on it.
  Service Disruption Started: Friday, 8 November 2019 12:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 9 January 2020 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Thursday, 9 January 2020 10:24:31 AM AUS Eastern Daylight Time
  Client Impact: EXDOC is experiencing delays with outgoing messages and IT are currently investigating
  Service Disruption Started: Tuesday, 14 January 2020 11:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 15 January 2020 5:00:00 AM AUS Eastern Daylight Time
  Last Updated: Tuesday, 14 January 2020 8:35:47 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: The Department is required to update its Digital Certificates for SEW interactions with Customs. EXDOC will be unavailable during this time. Messages will que and process following the update.
  Close Details
SeverityCategory
Customs displays a Red light. A red light means there is a major or widespread problem with no communications available for some/all users. Customs View Details
Type of informationDescription
  Service Disruption Started: Wednesday, 3 May 2006 1:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 3 May 2006 3:00:00 AM AUS Eastern Standard Time
  Last Updated: Wednesday, 3 May 2006 8:56:50 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Customs are having scheduled maintenance and will be unavailable to EXDOC users during this period
  Service Disruption Started: Monday, 8 May 2006 1:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 8 May 2006 4:00:00 AM AUS Eastern Standard Time
  Last Updated: Wednesday, 3 May 2006 10:51:40 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Due to scheduled maintenance at Customs ICS there will be no communication between EXDOC and ICS
  Service Disruption Started: Friday, 2 June 2006 12:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Friday, 2 June 2006 1:00:00 PM AUS Eastern Standard Time
  Last Updated: Friday, 2 June 2006 10:31:34 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Messaging to Customs is unavailable due to planned maintenance on Customs systems
  Service Disruption Started: Monday, 5 June 2006 1:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 5 June 2006 4:00:00 AM AUS Eastern Standard Time
  Last Updated: Friday, 2 June 2006 10:31:34 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Messaging with Customs will be unavailable due to planned maintenance on Customs systems
  Service Disruption Started: Saturday, 16 September 2006 11:30:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 17 September 2006 3:30:00 AM AUS Eastern Standard Time
  Last Updated: Wednesday, 13 September 2006 1:33:41 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please note Customs are carrying our planned maintenance on their system, as a result no communication between EXDOC and Customs is available
  Service Disruption Started: Thursday, 7 June 2007 11:45:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Thursday, 7 June 2007 2:00:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 7 June 2007 2:06:22 PM AUS Eastern Standard Time
  Client Impact: There is currently no communications available between EXDOC and Customs, we are investigating this issue and will advise when we have further
  Service Disruption Started: Monday, 14 January 2008 12:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 14 January 2008 3:00:00 AM AUS Eastern Daylight Time
  Last Updated: Monday, 7 January 2008 12:43:16 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: There will be an extended, three hour, ICS outage on Monday 14th January 2008 from 12:00am until 3:00am. This will replace the regular outage on Monday 14th January from 1:00am to 3:00am.

Further information regarding reporting of cargo can be obtained by contacting Customs on 02 6275 6100.
  Service Disruption Started: Saturday, 17 May 2008 8:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 18 May 2008 2:00:00 PM AUS Eastern Standard Time
  Last Updated: Friday, 16 May 2008 3:30:37 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Due to planned upgrades to the Customs ICS system, Customs will be unavailable from 4:00pm on the 17th of May until to 2:00am on the 18th of May. Clients wishing to obtain EDN's during this period for urgent shipments should revert to full contingency arrangements. Messages sent during this period will queue at Customs and will be processed when the ICS becomes available again.
  Service Disruption Started: Thursday, 31 July 2008 2:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Thursday, 31 July 2008 4:50:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 7 August 2008 1:30:45 PM AUS Eastern Standard Time
  Client Impact: We have been advised there are currently issues with the Customs ICS system, they have advised that they have identified the issue and it should be resolved shortly. We will advise when we have further
  Service Disruption Started: Monday, 8 September 2008 2:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Saturday, 9 August 2008 7:00:00 AM AUS Eastern Standard Time
  Last Updated: Tuesday, 9 September 2008 9:58:37 AM AUS Eastern Standard Time
  Client Impact: Customs are currently experiencing issues with processing of EXDOC messages. Messages are still being processed but clients are experiencing delays receiving replies from Customs, Customs are aware of this issue and are attempting to rectify the issue.

Customs have advised that they will be carrying out maintenance of the ICS to rectify todays messaging issues at 18:00 Monday the 8th of September 2008 for between 7 & 8 hours, messaging issues should be resolved by the commencement of business on Tuesday the 9th of September 2008.
  Service Disruption Started: Sunday, 5 October 2008 1:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 5 October 2008 4:00:00 AM AUS Eastern Daylight Time
  Last Updated: Thursday, 2 October 2008 10:51:44 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: The Daylight Savings period for New South Wales, Victoria, South Australia, Tasmania and the Australian Capital Territory will start at 2:00am Australian Eastern Standard Time (AEST) on Sunday 5 October 2008.

There will be a 2 hour outage to Customs Systems during the changeover. The outage will be from 1:00 am AEST until 04.00 am Australian Eastern Daylight Saving Time (AEDST).

EDI and Customs Interactive (CI) will be unavailable during the system outage. Cargo Messages sent to Customs during the outage will be held at the Customs CCF gateway and processed when the ICS is available again. CI users will not be able to login.

To facilitate the movement and delivery of cargo that would normally be reported during this period, the Screening Period will be reduced from 2 hours to 1 hour for Air Cargo Reports submitted within 2 hours of the ICS becoming available.

Cargo that may require urgent customs clearance should be identified as early as possible and can be arranged by contacting Customs on 02 6275 6100.

For more information about this topic, go to your state or territory government web site.

  Service Disruption Started: Wednesday, 14 October 2009 4:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 14 October 2009 3:00:00 PM AUS Eastern Daylight Time
  Last Updated: Friday, 30 October 2009 1:33:27 PM AUS Eastern Daylight Time
  Client Impact: There are currently no messages being processed between EXDOC and Customs due to issues with the ICS, Customs are working to resolve this issue.

We will advise when we have further.
  Service Disruption Started: Wednesday, 11 November 2009 9:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 12 November 2009 1:00:00 AM AUS Eastern Daylight Time
  Last Updated: Tuesday, 10 November 2009 9:42:28 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Planned Customs Outage Window
  Service Disruption Started: Wednesday, 5 May 2010 7:30:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 5 May 2010 3:00:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 6 May 2010 11:41:55 AM AUS Eastern Standard Time
  Client Impact: Customs is currently unavailabe due to an unsheduled outage. Clients are unable to receive EDNs from ICS or EXDOC. For urgent export clearance please call 02 6275 6100.More information can be found at http://news.customs.gov.au/RSS_news_feed.asp?CAT=1
  Service Disruption Started: Sunday, 13 June 2010 12:01:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 13 June 2010 4:00:00 AM AUS Eastern Standard Time
  Last Updated: Friday, 11 June 2010 12:06:20 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that Customs will have a scheduled ICS outage between 12am and 4am Sunday 13 June. During the outage ICS will be unavailable and EDNs will not be received from Customs.

Customs have not advised as to the expected time length for this outage but the outage window will close at 4:00am.
  Service Disruption Started: Sunday, 27 June 2010 12:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 27 June 2010 8:40:00 AM AUS Eastern Standard Time
  Last Updated: Friday, 25 June 2010 2:10:04 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: ICS Outage Notification - Scheduled Outage - Non Standard Window

System Integrated Cargo System
Outage window (expected) Sunday 27 June 2010, 00:00 – 04:40 (AEST)
Outage window
(if change is backed out) Sunday 27 June 2010, 00:00 – 08:40 (AEST)
Medium Risk
Affected users All
Business impact Internal & external users will be unable to log into the ICS via CI.
No EDI messaging will be processed.

  Service Disruption Started: Monday, 28 June 2010 12:45:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 28 June 2010 6:00:00 PM AUS Eastern Standard Time
  Last Updated: Tuesday, 29 June 2010 4:34:50 PM AUS Eastern Standard Time
  Client Impact: Please be advised EDI processing has stopped in the ICS, and the messaging between AQIS and Customs is currently unavailable, this is due to an issue in the ICS.

At this stage we have no estimated time of resolution.

Clients with urgent issues can contact 02 6275 6100 for assistance.

We will advise when we have further.
  Service Disruption Started: Wednesday, 21 July 2010 9:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Thursday, 22 July 2010 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Wednesday, 21 July 2010 2:17:20 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the link between EXDOC and Customs ICS will be unavailable between 9:00pm and 10:00pm due to maintenance by Customs ICS.

If the changes need to be rolled back the outage is expected to extend to 12:00AM 22/07/10.

All messages sent through EXDOC to ICS during this outage are expected to queue and process once complete.

Please contact customs on - 1300 558 099 if you require urgent cargo clearance.
  Service Disruption Started: Sunday, 22 August 2010 12:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 22 August 2010 4:30:00 AM AUS Eastern Standard Time
  Last Updated: Friday, 20 August 2010 9:25:56 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the ICS will be unavailable in the early hours of Sunday morning, 22 August 2010, 0000 until 0430
  Service Disruption Started: Friday, 3 September 2010 3:30:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Friday, 3 September 2010 4:48:00 PM AUS Eastern Standard Time
  Last Updated: Friday, 3 September 2010 5:01:46 PM AUS Eastern Standard Time
  Client Impact: The ICS is currently experiencing difficulties. The issue is currently being investigated.

  Service Disruption Started: Saturday, 18 June 2011 5:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 19 June 2011 5:00:00 AM AUS Eastern Standard Time
  Last Updated: Friday, 17 June 2011 3:50:58 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: EXPORT BCP Clarification - ICS Outage Notification - Upcoming Outage this weekend.
Deployment of the Re-cycled Master Air Waybill (MAWB) Solution .
As previously advised, the ICS will be unavailable for a 12 hour period commencing Saturday 18 June, 1700 hours until Sunday 19 June, 0500 hours AEST, to enable the deployment of the MAWB solution.
Industry is encouraged to report cargo that is due to be exported during the outage prior to the commencement of the outage. This includes export declarations, sub-manifests and CTO receival notices. This means that to avoid BCP arrangements, export cargo should be delivered to and CTO receipted by the export CTO prior to the outage . Where export cargo is not CTO receipted prior to the outage, a BCP contingency number for permission to load will be required. BCP contingency numbers are obtained by CI&SC more information regarding the BCP process can be found at http://www.cargosupport.gov.au/site/icsBusContinuity.asp
A BCP contingency number will be required for all export declarations and sub-manifests, that are physically received at a CTO during the outage period regardless of whether they have been reported in the ICS or not, .
CI&SC staff will remain until midnight on Saturday to assist in the processing of any urgent releases and additional staff will be made available at the CI&SC from 0500 hours on Sunday to handle any queries or issues resulting from the outage and implementation.
For more information regarding the MAWB solution deployment, please see the Australian Customs Cargo Advice (ACCA) 2011/06 http://www.cargosupport.gov.au/notices/acca/acca.asp
For more information regarding the MAWB solution, please see the Release notes here http://www.cargosupport.gov.au/site/documents/Release_10_4_02_External.pdf
  Service Disruption Started: Friday, 19 August 2011 4:46:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Friday, 19 August 2011 5:30:00 PM AUS Eastern Standard Time
  Last Updated: Friday, 19 August 2011 5:29:30 PM AUS Eastern Standard Time
  Client Impact: The ICS is currently unavailable through the Customs Interactive & EDI.
The issue is being investigated. Please monitor the ICS updates page on the Cargo Support Website for updates.
Customs & Border Protection apologise for the inconvenience caused.
  Service Disruption Started: Monday, 15 October 2012 11:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 15 October 2012 4:00:00 PM AUS Eastern Daylight Time
  Last Updated: Tuesday, 16 October 2012 8:06:17 AM AUS Eastern Daylight Time
  Client Impact: Customs and Border Protection have invoked The Business Continuity Process for exports, however you should only use the BCP if you are experiencing messaging delays. If you require BCP please send your CSV files through to ICSBCP@customs.gov.au.

Work continues on resolving CCF response message throughput and system response times.


If you identify other issues, please contact the Customs Information and Support Centre on phone number 1300 558 099.

  Service Disruption Started: Wednesday, 21 November 2012 4:30:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 21 November 2012 7:30:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 22 November 2012 9:10:56 AM AUS Eastern Daylight Time
  Client Impact: Outbound EDI Messages are now processing however, users may experience delays of up to 2 hours whilst the backlog clears. BCP processing for URGENT Air Cargo Underbonds & Export Declarations and Sub Manifests remains in place.

Anyone with urgent clearances should contact 02 6275 6100
  Service Disruption Started: Monday, 22 July 2013 1:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 22 July 2013 4:00:00 PM AUS Eastern Standard Time
  Last Updated: Tuesday, 23 July 2013 10:21:04 AM AUS Eastern Standard Time
  Client Impact: There are delays with customs messages currently
  Service Disruption Started: Saturday, 23 November 2013 11:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 24 November 2013 5:00:00 AM AUS Eastern Daylight Time
  Last Updated: Friday, 22 November 2013 3:55:37 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the ICS will be unavailable for a 6 hour period on 23 November- 24 November 2013. The outage period will be Saturday 23 November 23:00 AEDT until 05:00 AEDT Sunday 24 November 2013.

Industry clients should make arrangements to have cargo cleared outside of these hours
  Service Disruption Started: Saturday, 7 March 2015 11:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 8 March 2015 4:00:00 AM AUS Eastern Daylight Time
  Last Updated: Thursday, 5 March 2015 5:06:59 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: ICS will be unavailable for a period between 23:00 AEDT on Saturday 7 March until 04:00 AEDT Sunday 8 March 2015 and is necessary for upgrading system software.

Industry clients should make arrangements to have cargo cleared outside of these hours
  Service Disruption Started: Sunday, 5 April 2015 1:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 5 April 2015 4:00:00 AM AUS Eastern Standard Time
  Last Updated: Friday, 20 March 2015 12:41:53 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the ICS will be unavailable for a 4 hour period on Sunday 5 April. The outage is necessary to adjust the time as Daylight Savings ends.

The outage period will be from 01:00 AEDT until 04:00 AEST. EDI and Customs Interactive (CI) will be unavailable during the system outage.

Industry clients should make arrangements to have cargo cleared outside of these hours.

Exdoc messages to ICS are expected to queue and process once ICS is restored.
  Service Disruption Started: Saturday, 30 May 2015 11:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 31 May 2015 5:00:00 AM AUS Eastern Standard Time
  Last Updated: Friday, 29 May 2015 10:20:07 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: REMINDER- WEEKEND ICS OUTAGE - SATURDAY 30 MAY 2015
Please be advised that the ICS will be unavailable for a period between Saturday 30 May and Sunday 31 May 2015.

The outage period will be from 23:00 AEST on Saturday 30 May until 05:00 AEST Sunday 31 May 2015 and is necessary for upgrading system software.

Industry clients should make arrangements to have cargo cleared outside of these hours.
Last updated 29 MAY 2015 09:56

Urgent clearances
Ph: (02) 6275 6100
  Service Disruption Started: Tuesday, 16 June 2015 11:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 17 June 2015 4:30:00 AM AUS Eastern Standard Time
  Last Updated: Tuesday, 16 June 2015 9:03:45 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: The extraordinary outage period will be from 23:00 AEST on Tuesday 16 June until 04:30 AEST Wednesay 17 June 2015 and is necessary for upgrading system software.

Industry clients should make arrangements to have cargo cleared outside of these hours.
  Service Disruption Started: Tuesday, 23 June 2015 11:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 24 June 2015 4:30:00 AM AUS Eastern Standard Time
  Last Updated: Wednesday, 10 June 2015 2:42:31 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the ICS will be unavailable for an extended period between Tuesday 23 June and Wednesday 24 June 2015.

The extraordinary outage period will be from 23:00 AEST on Tuesday 23 June until 04:30 AEST Wednesday 24 June 2015 and is necessary for upgrading system software.

Industry clients should make arrangements to have cargo cleared outside of these hours.
  Service Disruption Started: Saturday, 24 October 2015 11:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 25 October 2015 5:00:00 AM AUS Eastern Daylight Time
  Last Updated: Tuesday, 6 October 2015 11:22:33 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Planned ICS Outage - 11pm Saturday 24 October until 5am Sunday 25 October 2015 AEDT

Please be advised that the ICS will be unavailable for the above times to promote internal system changes.
Industry clients should make arrangements to have cargo cleared outside of these hours.

Responses from Customs to EXDOC during this time are expected to return once the ICS is restored.
  Service Disruption Started: Saturday, 28 November 2015 11:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 29 November 2015 4:30:00 AM AUS Eastern Daylight Time
  Last Updated: Friday, 27 November 2015 9:42:26 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the ICS will be unavailable for a period between Saturday 28 November and Sunday 29 November 2015.

The outage period will be from 23:00 AEDT on Saturday 28 November until 04:30 AEDT Sunday 29 November 2015 and is necessary to promote internal system changes.

Industry clients should make arrangements to have cargo cleared outside of these hours.

EXDOC messages to ICS will queue and process once the ICS system is restored.
  Service Disruption Started: Wednesday, 9 December 2015 9:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 10 December 2015 1:30:00 AM AUS Eastern Daylight Time
  Last Updated: Wednesday, 9 December 2015 11:10:18 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Connectivity to customs through EXDOC will experience some minor delays due to a planned Telstra upgrade this evening Wed 9th of Dec between 9pm and 1:30 am 10th of Dec.

Clients may find delays in receiving their EDNs from customs through EXDOC. EDNs are expected to queue and return to clients when the system is restored at various stages during this time.
  Service Disruption Started: Wednesday, 3 February 2016 8:30:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 4 February 2016 1:00:00 AM AUS Eastern Daylight Time
  Last Updated: Monday, 25 January 2016 10:10:02 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: The Customs Fedlink outage has been rescheduled for implementation Wednesday, 3rd February, between 20:30 - 01:00. There will be an outage to Fedlink for less than 15 minutes and users will experience few session drops. This outage will occur between 21:00 - midnight.

EXDOC Clients may have some minor delays receiving EDNs during this time.
  Service Disruption Started: Saturday, 5 March 2016 11:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 6 March 2016 4:00:00 AM AUS Eastern Daylight Time
  Last Updated: Tuesday, 9 February 2016 4:15:44 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the ICS will be unavailable for a period between Saturday 5 March and Sunday 6 March 2016.

The outage period will be from 23:00 AEDT on Saturday 5 March until 04:00 AEDT Sunday 6 March 2016 and is necessary to promote internal system changes.

Industry clients should make arrangements to have cargo cleared outside of these hours.

Messages to ICS via EXDOC will queue and process once the system restores.
  Service Disruption Started: Saturday, 19 March 2016 9:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 20 March 2016 5:00:00 AM AUS Eastern Daylight Time
  Last Updated: Tuesday, 1 March 2016 11:27:38 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Messages sent from EXDOC to ICS during this time will queue and process once the system is restored.

Please see below advice from ICS-

The Integrated Cargo System (ICS) release, 16.4.01 is due to be deployed into the Production environment on Saturday 19 March 2016. Due to the amount of technical work required this release cannot be completed within the standard outage window of four hours. The estimates are that an eight hour outage is required to complete all release deployment activities. We understand this is an extended outage and potentially impacts upon business. However this work is critical for the health and ongoing performance of the ICS.
ICS Release 16.4.01 will be deployed into production during the following outage window.
" Start - 9 pm, Saturday 19 March 2016
" Finish - 5 am , Sunday 20 March 2016
We apologise for any inconvenience this might cause.
  Service Disruption Started: Sunday, 3 April 2016 1:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 3 April 2016 4:00:00 AM AUS Eastern Standard Time
  Last Updated: Friday, 1 April 2016 8:40:09 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the ICS will be unavailable for a 4 hour period on Sunday 3 April. The outage is necessary to adjust the time as Daylight Savings ends.

The outage period will be from 01:00 AEDT until 04:00 AEST. EDI and Cargo Interactive (CI) will be unavailable during the system outage.

Industry clients should make arrangements to have cargo cleared outside of these hours.

Reponses from ICS to EXDOC during this time should return once ICS is restored.
  Service Disruption Started: Tuesday, 3 May 2016 4:20:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Tuesday, 3 May 2016 6:00:00 PM AUS Eastern Standard Time
  Last Updated: Tuesday, 10 May 2016 4:44:08 PM AUS Eastern Standard Time
  Client Impact: Currently ICS is not responding. EXDOC clients will not be able to receive EDNs through EXDOC. RFPs going to ICS will time out after 12 minutes and return with message 'ICS did not respond EDN will follow later.'

ICS are believed to be investigating this issue.
  Service Disruption Started: Saturday, 4 June 2016 11:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 5 June 2016 4:00:00 AM AUS Eastern Standard Time
  Last Updated: Tuesday, 10 May 2016 4:46:04 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the ICS will be unavailable for a period between Saturday 4 June and Sunday 5 June 2016.

The outage period will be from 23:00 AEST on Saturday 4 June until 04:00 AEST Sunday 5 June 2016 and is necessary for upgrading system software.

Industry clients should make arrangements to have cargo cleared outside of these hours.
  Service Disruption Started: Tuesday, 14 June 2016 11:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 15 June 2016 4:30:00 AM AUS Eastern Standard Time
  Last Updated: Tuesday, 31 May 2016 11:53:29 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the ICS will be unavailable for an extended period between Tuesday 14 June and Wednesday 15 June 2016.

The extraordinary outage period will be from 23:00 AEST on Tuesday 14 June until 04:30 AEST Wednesday 15 June 2016 and is necessary to cutover the ICS to a new mainframe platform.

Industry clients should make arrangements to have cargo cleared outside of these hours.
  Service Disruption Started: Thursday, 30 June 2016 4:30:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Thursday, 30 June 2016 5:30:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 30 June 2016 5:35:53 PM AUS Eastern Standard Time
  Client Impact: Customs advise that ICS experiencing significant delays - no expected resolution time available at this stage
  Service Disruption Started: Thursday, 30 June 2016 5:30:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Thursday, 30 June 2016 7:00:00 PM AUS Eastern Standard Time
  Last Updated: Friday, 1 July 2016 7:44:39 AM AUS Eastern Standard Time
  Client Impact: Heavy processing load at ICS - clients may experience delays of up to an hour for EDN responses from Customs.
  Service Disruption Started: Thursday, 28 July 2016 2:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Thursday, 28 July 2016 5:00:00 AM AUS Eastern Standard Time
  Last Updated: Friday, 29 July 2016 12:22:11 PM AUS Eastern Standard Time
  Client Impact: The ICS is currently experiencing very high message processing rates. As at 14:00 AEST users can expect delays of up to 60 minutes for some response messages. The Department of Immigration and Border Protection apologise for any inconvenience caused.
  Service Disruption Started: Saturday, 3 September 2016 11:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 4 September 2016 4:30:00 AM AUS Eastern Standard Time
  Last Updated: Monday, 22 August 2016 2:17:33 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the ICS will be unavailable for a period between Saturday 3 September and Sunday 4 September 2016.

The outage period will be from 23:00 AEST on Saturday 3 September until 04:30 AEST Sunday 4 September 2016 and is necessary to promote internal system changes.

Industry clients should make arrangements to have cargo cleared outside of these hours.
  Service Disruption Started: Tuesday, 13 September 2016 4:40:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Tuesday, 13 September 2016 8:05:00 PM AUS Eastern Standard Time
  Last Updated: Wednesday, 14 September 2016 7:40:05 AM AUS Eastern Standard Time
  Client Impact: EXDOC is currently experiencing issues communicating with Customs. The Customs ICS is currently not responding. This is being investigated as a high priority. Thank you for your patience during this time.
  Service Disruption Started: Saturday, 26 November 2016 11:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 27 November 2016 5:00:00 AM AUS Eastern Daylight Time
  Last Updated: Monday, 14 November 2016 9:26:47 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the ICS will be unavailable from 23:00 AEDT on Saturday 26 November until 05:00 AEDT Sunday 27 November 2016. Clients may not be able to obtain EDNs during these hours.
  Service Disruption Started: Saturday, 4 March 2017 11:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 5 March 2017 4:30:00 AM AUS Eastern Daylight Time
  Last Updated: Thursday, 2 March 2017 10:29:46 AM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: ICS will be unavailable due system maintenance. Clients will be unable to the SEW nd gain EDN's during this time.
  Service Disruption Started: Saturday, 20 May 2017 10:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 21 May 2017 5:00:00 AM AUS Eastern Standard Time
  Last Updated: Thursday, 6 April 2017 11:52:34 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the ICS will be unavailable for a 7 hour period between Saturday 20 May and Sunday 21 May 2017.

The outage period will be from 22:00 AEST on Saturday 20 May until 05:00 AEST Sunday 21 May 2017 and is necessary to promote internal system changes.

Industry clients should make arrangements to have cargo cleared outside of these hours.
  Service Disruption Started: Saturday, 3 June 2017 11:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 4 June 2017 5:00:00 AM AUS Eastern Standard Time
  Last Updated: Friday, 26 May 2017 11:23:50 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the ICS will be unavailable for a 6 hour period between Saturday 3 June and Sunday 4 June 2017.

The outage period will be from 23:00 AEST on Saturday 3 June until 05:00 AEST Sunday 4 June 2017 and is necessary to promote internal system changes.

Industry clients should make arrangements to have cargo cleared outside of these hours.
  Service Disruption Started: Tuesday, 13 June 2017 11:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 14 June 2017 4:00:00 AM AUS Eastern Standard Time
  Last Updated: Thursday, 8 June 2017 2:27:00 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the ICS will be unavailable for an extended period between Tuesday 13 June and Wednesday 14 June 2017.

The extraordinary outage period will be from 23:00 AEST on Tuesday 13 June until 04:00 AEST Wednesday 14 June 2017 and is necessary to promote the GST on Low Value Goods release. More information on this release can be found at:

http://www.border.gov.au/Cargosupport/Documents/external-release-notes-17402.pdf


Industry clients should make arrangements to have cargo cleared outside of these hours.
  Service Disruption Started: Monday, 21 August 2017 12:45:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 21 August 2017 4:20:00 PM AUS Eastern Standard Time
  Last Updated: Monday, 21 August 2017 4:20:56 PM AUS Eastern Standard Time
  Client Impact: The ICS is currently experiencing very high message processing rates. As at 12:45 AEST users can expect delays of up to 75 minutes for some response messages.

DIBP apologise for any inconvenience caused.
  Service Disruption Started: Tuesday, 22 August 2017 3:30:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Tuesday, 22 August 2017 5:00:00 PM AUS Eastern Standard Time
  Last Updated: Tuesday, 22 August 2017 5:00:04 PM AUS Eastern Standard Time
  Client Impact: The ICS is currently experiencing delays in message processing rates. As at 15:30 AEST users can expect delays of up to 30 minutes for some response messages.
  Service Disruption Started: Thursday, 24 August 2017 2:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Thursday, 24 August 2017 5:00:00 PM AUS Eastern Standard Time
  Last Updated: Tuesday, 29 August 2017 8:59:56 AM AUS Eastern Standard Time
  Client Impact: The ICS is currently experiencing very high message processing rates. As at 14:00 AEST users can expect delays of up to 80 minutes for some response messages.

DIBP apologise for any inconvenience caused.
  Service Disruption Started: Saturday, 2 September 2017 11:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 3 September 2017 5:00:00 AM AUS Eastern Standard Time
  Last Updated: Thursday, 31 August 2017 1:07:49 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the ICS will be unavailable for a 6 hour period between Saturday 2 September and Sunday 3 September 2017.

The outage period will be from 23:00 AEST on Saturday 2 September until 05:00 AEST Sunday 3 September 2017 and is necessary to promote internal system changes.

Industry clients should make arrangements to have cargo cleared outside of these hours.
  Service Disruption Started: Tuesday, 26 September 2017 11:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 27 September 2017 4:00:00 AM AUS Eastern Standard Time
  Last Updated: Monday, 18 September 2017 10:23:40 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the ICS will be unavailable for an extended period between Tuesday 26 September and Wednesday 27 September 2017.

The extraordinary outage period will be from 23:00 AEST on Tuesday 26 September until 04:00 AEST Wednesday 27 September 2017 and is necessary to promote ICS Release 17.4.04. More information on this release can be found at:

http://www.border.gov.au/Cargosupport/Documents/ics-external-release-notes-17404.pdf


Industry clients should make arrangements to have cargo cleared outside of these hours.

EXDOC Messages sent to ICS during this time are expected to queue and process once the system restores.
  Service Disruption Started: Wednesday, 4 October 2017 1:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Wednesday, 4 October 2017 5:00:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 26 October 2017 4:09:59 PM AUS Eastern Daylight Time
  Client Impact: All ICS users are advised that we are currently experiencing database issues. The search and create functionality is returning errors. EDI creations are also impacted.
Clients whose cargo meets the urgent clearance criteria should contact 02 62756100.
DIBP apologises for any inconvenience caused.

EXDOC Clients are unable to generate EDNs due to this issue and should contact 02 62756100 for Urgent Clearance.
  Service Disruption Started: Saturday, 28 October 2017 11:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 29 October 2017 5:00:00 AM AUS Eastern Daylight Time
  Last Updated: Friday, 27 October 2017 4:05:09 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: A reminder that the ICS will be unavailable for a 6 hour period between Saturday 28 October and Sunday 29 October 2017.

The outage period will be from 23:00 AEDT on Saturday 28 October until 05:00 AEDT Sunday 29 October 2017 and is necessary to promote essential internal system changes.

Industry clients should make arrangements to have cargo cleared outside of these hours.
  Service Disruption Started: Monday, 13 November 2017 11:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 13 November 2017 2:00:00 PM AUS Eastern Daylight Time
  Last Updated: Wednesday, 15 November 2017 2:04:37 PM AUS Eastern Daylight Time
  Client Impact: The ICS is currently experiencing very high message processing rates. As at 11:40 AEDT users can expect delays of up to 60 minutes for some response messages.

The Department of Immigration and Border Protection apologise for any inconvenience caused.
  Service Disruption Started: Thursday, 16 November 2017 4:15:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 16 November 2017 10:00:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 16 November 2017 4:25:08 PM AUS Eastern Daylight Time
  Client Impact: The ICS is currently experiencing very high message processing rates. As at 16:15 AEDT users can expect delays of up to 60 minutes for some response messages.

The Department of Immigration and Border Protection apologise for any inconvenience caused.
  Service Disruption Started: Saturday, 25 November 2017 11:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 26 November 2017 4:00:00 AM AUS Eastern Daylight Time
  Last Updated: Thursday, 2 November 2017 1:19:18 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the ICS will be unavailable for a 5 hour period between Saturday 25 November and Sunday 26 November 2017.

The outage period will be from 23:00 AEDT on Saturday 25 November until 04:00 AEDT Sunday 26 November 2017 and is necessary to promote internal system changes.

Industry clients should make arrangements to have cargo cleared outside of these hours.
  Service Disruption Started: Thursday, 7 December 2017 12:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 7 December 2017 5:00:00 PM AUS Eastern Daylight Time
  Last Updated: Friday, 8 December 2017 10:16:40 AM AUS Eastern Daylight Time
  Client Impact: The ICS is currently experiencing very high message processing rates. As at 16:15 AEDT users can expect delays of up to 85 minutes for some response messages.

The Department of Immigration and Border Protection apologise for any inconvenience caused.
  Service Disruption Started: Monday, 11 December 2017 3:45:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 11 December 2017 5:45:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 21 December 2017 4:17:19 PM AUS Eastern Daylight Time
  Client Impact: The ICS is currently experiencing very high message processing rates. As at 15:45 AEDT users can expect delays of up to 100 minutes for some response messages.

The Department of Immigration and Border Protection apologise for any inconvenience caused
  Service Disruption Started: Thursday, 25 January 2018 3:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 25 January 2018 5:00:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 15 February 2018 8:22:19 AM AUS Eastern Daylight Time
  Client Impact: The ICS is currently experiencing very high message processing rates. As at 15:00 AEDT users can expect delays of up to 40 minutes for some response messages.
The Department of Home Affairs apologises for any inconvenience caused.
  Service Disruption Started: Saturday, 12 May 2018 11:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 13 May 2018 4:00:00 AM AUS Eastern Standard Time
  Last Updated: Monday, 30 April 2018 3:35:07 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the ICS will be unavailable for a 5 hour period between Saturday 12 May and Sunday 13 May 2018.
The outage period will be from 23:00 AEST on Saturday 12 May until 04:00 AEST Sunday 13 May 2018 and is necessary to promote ICS Release 18.4.01 (https://www.homeaffairs.gov.au/busi/cargo-support-trade-and-goods/cargo-support/resources/ics-release-notes).
Industry clients should make arrangements to have cargo cleared outside of these hours.

Messages sent from EXDOC to ICS during this period are expected to queue and process once restored.
  Service Disruption Started: Tuesday, 3 July 2018 11:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 4 July 2018 5:00:00 AM AUS Eastern Standard Time
  Last Updated: Monday, 2 July 2018 1:31:32 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please see below from Australian Border Force

'A hardware refresh is required to be undertaken at the Baulkham Hills Data Centre and will require an outage to the ICS between 23:00 AEST Tuesday 03 July and 05:00 AEST Wednesday 04 July 2018.
Industry clients should make arrangements to have cargo cleared outside of these hours.'

Messages sent from EXDOC to ICS during this time are expected to queue and process once the ICS is restored.
  Service Disruption Started: Saturday, 18 August 2018 11:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 19 August 2018 5:00:00 AM AUS Eastern Standard Time
  Last Updated: Thursday, 16 August 2018 9:45:28 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the ICS will be unavailable for a 6 hour period between Saturday 18 August and Sunday 19 August 2018.
The outage period will be from 23:00 AEST on Saturday 18 August until 05:00 AEST Sunday 19 August 2018 and is necessary to promote internal system changes.
Industry clients should make arrangements to have cargo cleared outside of these hours.
  Service Disruption Started: Saturday, 25 August 2018 11:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 26 August 2018 5:00:00 AM AUS Eastern Standard Time
  Last Updated: Thursday, 23 August 2018 9:51:12 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: A hardware refresh is required to be undertaken at the Baulkham Hills Data Centre and will require an outage to the ICS between 23:00 AEST Saturday 25 August and 05:00 AEST Sunday 26 August 2018.
Industry clients should make arrangements to have cargo cleared outside of these hours.
  Service Disruption Started: Monday, 3 September 2018 10:30:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 3 September 2018 11:30:00 AM AUS Eastern Standard Time
  Last Updated: Thursday, 13 September 2018 8:58:53 AM AUS Eastern Standard Time
  Client Impact: EXDOC delays receiving messages and EDNs back from customs ICS. IT investigating.
  Service Disruption Started: Wednesday, 26 September 2018 4:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Wednesday, 26 September 2018 6:00:00 PM AUS Eastern Standard Time
  Last Updated: Thursday, 27 September 2018 8:13:23 AM AUS Eastern Standard Time
  Client Impact: ICS is experiencing delays in processing messages from EXDOC. EDNs may take 2 hours or more to process at this stage. ICS are investigating.
  Service Disruption Started: Saturday, 26 January 2019 12:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Saturday, 26 January 2019 12:00:00 AM AUS Eastern Daylight Time
  Last Updated: Saturday, 26 January 2019 1:16:22 PM AUS Eastern Daylight Time
  Client Impact: Exporters wishing to obtain EDN's through EXDOC are experiencing major delays with recieving RFP's back into their systems. Advise exporters to raise EDN manually through customs until this issue is resolved. IT currently working to resolve issue asap.
  Service Disruption Started: Thursday, 31 January 2019 4:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 31 January 2019 8:00:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 31 January 2019 4:24:53 PM AUS Eastern Daylight Time
  Client Impact: Customs are currently experiencing delays with processing EXDOC messages. Please be aware this will affect receiving and clearing EDNs.
  Service Disruption Started: Saturday, 2 February 2019 11:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Sunday, 3 February 2019 5:00:00 AM AUS Eastern Daylight Time
  Last Updated: Friday, 18 January 2019 12:31:30 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: Please be advised that the ICS will be unavailable for a 6 hour period between Saturday 2 February and Sunday 3 February 2019. Industry clients should make arrangements for EDN's outside of these hours.
  Service Disruption Started: Thursday, 25 July 2019 2:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Thursday, 25 July 2019 5:00:00 PM AUS Eastern Standard Time
  Last Updated: Friday, 26 July 2019 8:41:04 AM AUS Eastern Standard Time
  Client Impact: EXDOC is not receiving responses back from Customs ICS for EDNs.

This will slow RFP processing while EXDOC waits for a response from ICS and eventually times out after 13 minutes.
  Service Disruption Started: Thursday, 8 August 2019 9:15:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Thursday, 8 August 2019 11:15:00 AM AUS Eastern Standard Time
  Last Updated: Thursday, 29 August 2019 9:30:47 AM AUS Eastern Standard Time
  Client Impact: Please see below from ICS


EDI MESSAGE PROCESSING DELAYS - 08 AUGUST 2019
Please note that there is currently a problem processing EDI messages through the Common Connect Facility (CCF) and this is causing messaging delays. Technicians are investigating the issue as a matter of priority and it is hoped to have processing restored to normal shortly.

Australian Border Force apologises for any inconvenience caused.
Last updated 08 AUG 2019 08:38

  Service Disruption Started: Friday, 4 October 2019 3:16:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Friday, 4 October 2019 11:59:00 PM AUS Eastern Standard Time
  Last Updated: Friday, 4 October 2019 4:27:50 PM AUS Eastern Standard Time
  Client Impact: The customs system is not currently processing any messages. This may cause a delay in obtaining your EDN through the EXDOC system. Customs is aware of the issue and is working to fix the problem.
  Close Details
SeverityCategory
Regional Office displays a Red light. A red light means there is a major or widespread problem with no communications available for some/all users. Regional Office View Details
Type of informationDescription
  Service Disruption Started: Friday, 13 July 2007 2:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Friday, 13 July 2007 4:15:00 PM AUS Eastern Standard Time
  Last Updated: Friday, 13 July 2007 4:15:50 PM AUS Eastern Standard Time
  Client Impact: Due to a power outage in the Brisbane Regional Office no certificates will print from EXDOC, where possible certificates should be printed in another office or remote printed. We will advise when we have further.
  Service Disruption Started: Friday, 18 July 2008 10:30:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Friday, 18 July 2008 11:30:00 AM AUS Eastern Standard Time
  Last Updated: Monday, 21 July 2008 2:17:14 PM AUS Eastern Standard Time
  Client Impact: There is currently an issue with Health Certificate Printing out of EXDOC, we are investigating this issue and we will provide updates as they are available
  Service Disruption Started: Monday, 22 September 2014 12:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Monday, 22 September 2014 11:59:00 PM AUS Eastern Standard Time
  Last Updated: Monday, 22 September 2014 4:37:39 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Melbourne Regional Office is currently unable to Print Certificates.
The below advice has been issued -

The incident has been caused by a break to a major network fibre trunk servicing the Tullamarine Airport precinct. Repair of the fibre trunk is expected to be completed by 23:59 (AEST) 22 September 2014. ISD and managed service providers are closely monitoring resolution of this incident.

All certificates are expected to queue and print once this issue is resolved.
  Service Disruption Started: Thursday, 17 December 2015 12:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 17 December 2015 6:00:00 PM AUS Eastern Daylight Time
  Last Updated: Wednesday, 23 December 2015 12:00:15 PM AUS Eastern Daylight Time
  Client Impact: PRINTING OF EXPORT CERTIFICATION IN PERTH REGIONAL OFFICE - Telecommunications service providers have confirmed that extensive work is in progress to repair a damaged fibre-optic trunk line at the Perth airport precinct.

We have been advised that repair work will continue overnight in an effort to restore services by 0600 (AWST) - 0900 (AEDT) 18 December 2015.

A major telecommunications line failure is affecting multiple customers across the Perth airport precinct.

Interruption of DAWR network and telephony services at the Perth Regional office and Perth International Airport office.

  Service Disruption Started: Friday, 20 January 2017 9:30:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Friday, 20 January 2017 9:00:00 PM AUS Eastern Daylight Time
  Last Updated: Monday, 23 January 2017 9:05:59 AM AUS Eastern Daylight Time
  Client Impact: Melbourne Region is currently experience a network outage. This has prevented EXDOC printing in this region. If your shipment is time critical please contact the regional office.

All other regions printing is currently OK.
  Service Disruption Started: Thursday, 2 November 2017 2:22:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Thursday, 2 November 2017 5:20:00 PM AUS Eastern Daylight Time
  Last Updated: Thursday, 2 November 2017 5:20:58 PM AUS Eastern Daylight Time
  Client Impact: The Melbourne regional office is currently experiencing printer issues. If you have urgent shipments you may need to have your documentation printed to another location.
  Close Details
SeverityCategory
Helpdesk Email Account displays a Red light. A red light means there is a major or widespread problem with no communications available for some/all users. Helpdesk Email Account View Details
Type of informationDescription
  Service Disruption Started: Friday, 3 October 2008 8:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Friday, 3 October 2008 8:00:00 PM AUS Eastern Standard Time
  Last Updated: Friday, 3 October 2008 4:15:19 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: The EXDOC Helpdesk Email Account will be unavailable for the duration of this outage, if you require urgent amendments and have not received a response please call the EXDOC helpdesk
  Service Disruption Started: Saturday, 12 May 2012 12:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Saturday, 12 May 2012 6:00:00 AM AUS Eastern Standard Time
  Last Updated: Thursday, 10 May 2012 11:48:24 AM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: Phones in the central office will be unavailable this Sat from 12am to 6am.

We have set up a regional number to divert to the out of hours phone for the EXDOC helpdesk as below

02 8334 7171
  Service Disruption Started: Sunday, 20 May 2012 12:00:00 AM AUS Eastern Standard Time
  Service Disruption Ended: Sunday, 20 May 2012 6:00:00 AM AUS Eastern Standard Time
  Last Updated: Wednesday, 16 May 2012 2:11:02 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: An upgrade to the DAFF Voice network in the Canberra Region at Haymarket Exit Works is being done by AAPT.

Outage: 6 hours, from 00:01 to 06:00AM Sunday 20-MAY-2012, AEST
Outage Impact: This outage will only affect inbound/outbound phone calls for ACT staff.

If you require the EXDOC Helpdesk during this time please call 02 8334 7171 and it will divert to the out of hours support phone.
  Service Disruption Started: Wednesday, 23 May 2012 10:00:00 PM AUS Eastern Standard Time
  Service Disruption Ended: Thursday, 24 May 2012 6:00:00 AM AUS Eastern Standard Time
  Last Updated: Wednesday, 23 May 2012 2:17:42 PM AUS Eastern Standard Time
  Planned Upgrade: Yes
  Client Impact: AAPT will be performing essential network maintenance work in the Canberra region, as a result, some services may experience disruption.

Outage: 8 hours, from 22:00 Wednesday 23-MAY- 2012 to 06:00AM Thursday 24-MAY-2012, AEST
Outage Impact: This outage will only affect inbound/outbound phone calls for ACT staff. Internal calls will not be affected.

The phone number that has been setup to divert to the EXDOC on call mobile during the AAPT outages is the Sydney based number below:

02 8334 7171
  Service Disruption Started: Friday, 1 February 2019 9:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 4 February 2019 8:30:00 AM AUS Eastern Daylight Time
  Last Updated: Friday, 1 February 2019 10:42:45 AM AUS Eastern Daylight Time
  Client Impact: The Department of Agriculture and Water Resources email provider is experiencing server issues. This is effecting emails and messages from being received and sent by the EXDOC system and Helpdesk.

If you have not received a message from EXDOC after 20 minutes please call the EXDOC helpdesk on 02 6272 4700 or 02 6272 4800 to query where this is up to. Action required may either be to:
Resend the RFP to EXDOC if we have not received
The Helpdesk will reissue the RFP or message to you if you have not received it back.
  Close Details
SeverityCategory
Inspector Interface displays a Orange light. An orange light means there is minor to significant delays affecting some/all users. Inspector Interface View Details
Type of informationDescription
  Service Disruption Started: Tuesday, 13 December 2005 8:00:00 PM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 13 December 2005 8:30:00 PM AUS Eastern Daylight Time
  Last Updated: Tuesday, 13 December 2005 4:50:03 PM AUS Eastern Daylight Time
  Planned Upgrade: Yes
  Client Impact: An upgrade on an EXDOC server at 8:00 EDT will mean that AQIS inspectors will not be able to authorise RFP's through the AQIS authorisation application, this will last for approx 30 minutes
  Close Details
SeverityCategory
Remote Print displays a Red light. A red light means there is a major or widespread problem with no communications available for some/all users. Remote Print View Details
Type of informationDescription
  Service Disruption Started: Saturday, 20 December 2008 3:30:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Saturday, 20 December 2008 6:00:00 AM AUS Eastern Daylight Time
  Last Updated: Wednesday, 7 January 2009 9:24:14 AM AUS Eastern Daylight Time
  Client Impact: No remote print certificate files are currently being generated by EXDOC, if you require an urgent certificate please refer to manual documentation, certificates are still being generated in AQIS Regional Offices
  Service Disruption Started: Monday, 27 February 2017 10:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Monday, 27 February 2017 11:45:00 AM AUS Eastern Daylight Time
  Last Updated: Monday, 27 February 2017 11:47:45 AM AUS Eastern Daylight Time
  Client Impact: EXDOC currently has a estimated 30 minute delay in sending remote print files. The issue is being looked into as a priority.

If you have not recieved your print file for more then 45 minutes please contact the EXDOC helpdesk on 02 6272 4700 (Dairy, Fish, Grain and Horticulture) or 02 6272 4800 (Meat, Wool, Skins & Hides).
  Service Disruption Started: Wednesday, 13 March 2019 10:00:00 AM AUS Eastern Daylight Time
  Service Disruption Ended: Tuesday, 14 May 2019 12:00:00 AM AUS Eastern Standard Time
  Last Updated: Tuesday, 14 May 2019 1:31:03 PM AUS Eastern Standard Time
  Client Impact: The EXDOC Jetform Server is currently stuck and certificates will not print to the regions and via remote print.

IT are currently working as a priority to fix.

  Close Details
IconLegend
A green light means there is no known problem. A green light means there is no known problem.
An orange light means there is minor to significant delays affecting some/all users. An orange light means there is minor to significant delays affecting some/all users.
A red light means there is a major or widespread problem with no communications available for some/all users. A red light means there is a major or widespread problem with no communications available for some/all users.

ContactVersion  

For more information contact the Exdoc Administrator.

EXDOC Service Status 1.0.1.0 (24 Sep 2017)

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